iMaxCamPro Support
iMaxCamPro Support | Remote Access Guides | Support Home
iMaxCamPro Quick Links
SmartPSS User Manual HD-CVI/HD-AVS User ManualiMaxCamPro Quick SetupNetwork Video Recorder User Manual V 5.1.0Network Video Recorder User Manual V 1.2.0 PoE NVR Quick Connect Guide iMaxCamPro BRONZE Quick Setup Intelligent Auto-Tracking Network Speed Dome Quick Start Guide Bronze Gold Platinum User Manual iMaxCamPro BRONZE Quick Setup How to enable remote viewing without Port-Forwarding How to setup your surveillance kit Assigning IP Cameras static IP addresses Basic Guide to Networking Lens Chart How To Enable Audio Through HDCVI Cameras in iMaxCamPro NVR's Hard Drive Disk Calculator with H.265 and 12MP options Forgotten or Lost Password User Account Has Been Locked iMaxCamPro Firmware Update Page How to update IP Camera Firmware FAQs : General Topics
iMaxCamPro Remote Access Guides
2Wire Apple Extreme Belkin Billion Dlink Linksys NETGEAR USRobotics Sitecom SMC ZyXELContact us directly if your Router is not listed
Note! To Download Software Enter The Following Information:
Username: wec
Password: WEC1234$
Username: wec
Password: WEC1234$
Software Downloads
SmartPSS for PC v2.0 - Windows 10 Compatible SmartPSS for PC v1.16.0 - Windows 10 Compatible SmartPSS for PC v1.13.0 SmartPSS for PC v1.12.3 SmartPSS for PC v1.11.1 PSS - Professional Surveillance System for PC PSS - Native Mac Viewer App v1.00 (OSX 10.6 to 10.9) PSS - Professional Surveillance System for Mac OSX Lion PSS - Professional Surveillance System for Mac (OS X 10.5) Smart PSS for Mac v1.0 Smart PSS for Mac v1.10 Smart PSS for Mac v1.11 Smart PSS for Mac v2.0 iMaxCamPro Video Codecs for Windows Media Player (PC) iMaxCamPro DAV File Player (PC) iMaxCamPro DAV SmartPlayer v3.35 (OS X) Download iMaxCam for Android Download iMaxCam for iOS IP Config Tool V1.0.7 (PC - Not Compatible with Windows 10) IP Config Tool V4.03.2 (PC - Windows 10 Compatible) IP Config Tool V3.0 (OS X) Hard Drive Disk Calculator with H.265 and 12MP options
Networking
Network Setup Overview Network Integration (locally) Web Service Walkthrough (remote access through ie or Mozilla) How to view cameras (remotely) Setting up DVR with No-IP DDNS (locally) Setting Up DDNS [DynDNS.com] (locally)
Testing DynDNS DDNS How to Access your iMaxCamPro DVR's through Internet Explorer 8 (remotely) Using Mozilla Firefox with iMaxCamPro DVR's How to View cameras via iPhone & iPad How to View cameras via cell phone Blackberry How to View cameras via cell phone Android How to View cameras via cell phone Windows Mobile How to View cameras via cell phone Symbian How to Setup Your Surveillance Kit iMaxCamPro Drive Compatibility List Video Codec Pack 7.1.0 (Win) How to Playback Recorded Video (locally) How to Playback Recorded Video (remotely) How to do a Digital Zoom on Playbacks (locally) How to Setup Recording (locally) How to Default Configurations (locally) How to Default Configurations (remotely) How to Set DVR to Never Log Out from Your Current User (locally) How to setup Motion Detection (locally) How to setup email notification (remotely) How to reset your remote control How to backup video files (locally) How to setup a PTZ (remotely) How to Format Hard Drive (locally) How to Setup Redundancy (locally) How to Add/Modify User Accounts (locally) How to Add/Modify User Accounts (remotely) How to enable audio (locally) How to Change Channel Names (locally) How to Setup Alarm Based Recording (locally) How to access the Log File (locally) How to access the Log File (remotely)
Testing DynDNS DDNS How to Access your iMaxCamPro DVR's through Internet Explorer 8 (remotely) Using Mozilla Firefox with iMaxCamPro DVR's How to View cameras via iPhone & iPad How to View cameras via cell phone Blackberry How to View cameras via cell phone Android How to View cameras via cell phone Windows Mobile How to View cameras via cell phone Symbian How to Setup Your Surveillance Kit iMaxCamPro Drive Compatibility List Video Codec Pack 7.1.0 (Win) How to Playback Recorded Video (locally) How to Playback Recorded Video (remotely) How to do a Digital Zoom on Playbacks (locally) How to Setup Recording (locally) How to Default Configurations (locally) How to Default Configurations (remotely) How to Set DVR to Never Log Out from Your Current User (locally) How to setup Motion Detection (locally) How to setup email notification (remotely) How to reset your remote control How to backup video files (locally) How to setup a PTZ (remotely) How to Format Hard Drive (locally) How to Setup Redundancy (locally) How to Add/Modify User Accounts (locally) How to Add/Modify User Accounts (remotely) How to enable audio (locally) How to Change Channel Names (locally) How to Setup Alarm Based Recording (locally) How to access the Log File (locally) How to access the Log File (remotely)
SmartPSS Client
How to setup DDNS using Internet Explorer or PSS Client How to update Mac Lion to work with PSS (Mac) Using a DDNS Host through the PSS Client Using a DDNS Host through the PSS Client (Mac) How to Playback Recorded Video (Win) How to Playback Recorded Video (Mac) Cycling Cameras in the PSS Client Making a Task in the PSS Client (Win)\ Making a Task in the PSS Client (Mac) Setting Up a PTZ Setting Up a PTZ (Mac) How to Setup a Record Plan (Win) How to Setup a Record Plan (Mac) New Connections (Win) New Connections (Mac) How to Setup Email Notifcations (Win) How to Setup Motion Based Recording(Win) Correcting Windows 7/Vista PSS View
We are Authorized Manufacturer Distributors for many main stream CCTV manufactures. Our support technicians are factory trained with strong emphasis on advanced networking and configurations of NVRs and DVRs from across multiple networks. We offer hourly support plans to help your facilities maintain system stability and optimal configuration settings.
In addition to our on-call technical support, we offer a selection of System Implementation Plans to every client.
Free Technical Support
Complimentary technical support includes:
- Basic System Implementation (one-time event, 30 minutes max)
- Break/Fix support under manufacturer warranty
- Basic camera, network, and NVR/DVR troubleshooting
Out of scope, additional setup, and advanced support is available at $80/ hour.
Call us at: 888-211-2288
Email: support@worldeyecam.com
Business hours: Monday - Friday, 8:00am-5:00pm PST
Premium Technical Support Offerings
- End User Training
- Available at $80 / hour
- Must be scheduled in advance
- View our Training Options
Advanced Training
Support for advanced configuration, out of scope troubleshooting, and other technical issues is available. In some cases “smart hands” may need to be present on-site before Advanced Support can begin. For many support tasks we require access to your high speed internet router/modem.
We require appointment scheduling with a minimum of 24-hour notice for Advanced Support.
Advanced Support can be purchased at $80/ hour.
Technical Support Scope
| Support Activity | Free Support | Advanced Support |
| Basic System Setup - 30 minutes max. | ||
| Break/Fix Issues - Including RMA's and DOA | ||
| Basic camera, network, and NVR/DVR troubleshooting | ||
| Advanced Support | ||
| Configuration for Remote Access | ||
| Mobile App Configuration | ||
| Camera / NVR Time Settings | ||
| Motion Detection | ||
| Setup Recording Schedules | ||
| Email/SMS Alert Configuration | ||
| Configure VMS/NVR Camera Matrix View | ||
| NVR/VMS Muliple User Setup | ||
| Archive to NAS | ||
| Camera Image Settings Configuration | ||
| License Plate Capture - Day/Night | ||
| Setup Router/ Modems /4G Hotspots | ||
| Third Party Mobile App Configuration | ||
| IP Reconfiguration | ||
| Cameras without Networks | ||
| Advanced Networking | ||
| MAC Client Setup | ||
| Other Advanced Configurations |
System Implementation Plans
 | Bronze | Silver | Gold |
| Pricing: | $30 Device | $60 Device | $80 Device |
| Basic Setup Questions-limited to 30 Min Max | |||
| Add Cameras to NVR Server / DVR | |||
| Enable Continuous Recording | |||
| Camera / NVR / DVR Time Settings | |||
| IP Assignment ** | |||
| Device Firmware Update ** | |||
| Configuration for Remote Access (Port Forwarding & DDNS) *** | |||
| Mobile App Configuration for Single User | |||
| Verification that Cameras are Recording to NVR / DVR | |||
| Wireless Network Configuration | |||
| Motion Detection Configuration | |||
| Email / SMS Alert Configuration | |||
| Configure VMS / NVR Camera Matrix View | |||
| NVR / VMS Muliple User Setup | |||
| Archive to NAS | |||
| Evaluate Camera Field of View (FOV) | |||
| Camera Image Settings Configuration (Focus, Exposure, D / N Settings, etc) | |||
| System Training Max 1hr. | |||
| License Plate Capture Day / Night | |||
| Setup Router / Modems / 4G Hotspots | |||
| Third Party Mobile App Configuration | |||
| IP Reconfiguration | |||
| Cameras without Networks (No internet access available) | |||
| Advanced Networking | |||
| MAC Client Setup | |||
| Other Advanced Camera or NVR / VMS Configuration | |||
| Multi User and Advanced User Training |
