iMaxCamPro Support

iMaxCamPro Support | Remote Access Guides | Support Home

iMaxCamPro Quick Links

iDMSS Quick Links

How to View Cameras via iPhone & iPad with iDMSS
Setup iDMSS App for iPhone or iPad to View iMaxCamPro Recorder by External IP Address
How to Playback Videos Recorded by Your iMaxCamPro Recorder on iDMSS
How to Setup Favorites in the iDMSS App for iPhone or iPad
Working with Local Files in the iDMSS App for iPhone or iPad
Download iDMSS for iOS

gDMSS Quick Links

Setup gDMSS for Android to View iMaxCamPro Recorders via P2P
Setup gDMSS App for Android Devices to View iMaxCamPro Recorder by External IP Address
Download gDMSS App for Android Devices

iMaxCamPro Remote Access Guides

2Wire
Apple Extreme
Belkin
Billion
Dlink
Linksys
NETGEAR
USRobotics
Sitecom
SMC
ZyXEL
Contact us directly if your Router is not listed

Note! To Download Software Enter The Following Information:
Username: wec
Password: WEC1234$

Software Downloads

SmartPSS for PC v2.02 - Windows 10 Compatible
SmartPSS for PC v2.0 - Windows 10 Compatible
SmartPSS for PC v1.16.0 - Windows 10 Compatible
SmartPSS for PC v1.13.0
SmartPSS for PC v1.12.3
SmartPSS for PC v1.11.1
PSS - Professional Surveillance System for PC
PSS - Native Mac Viewer App v1.00 (OSX 10.6 to 10.9)
PSS - Professional Surveillance System for Mac OSX Lion
PSS - Professional Surveillance System for Mac (OS X 10.5)
Smart PSS for Mac v1.0
Smart PSS for Mac v1.10
Smart PSS for Mac v1.11
Smart PSS for Mac v2.0
iMaxCamPro Video Codecs for Windows Media Player (PC)
iMaxCamPro DAV File Player (PC)
iMaxCamPro DAV SmartPlayer v3.35 (OS X)
iMaxCam App for Android
Android Phone Demo using iMaxCam Remote Viewer App
Download iDMSS for iOS
IP Config Tool V1.0.7 (PC - Not Compatible with Windows 10)
IP Config Tool V4.03.2 (PC - Windows 10 Compatible)
IP Config Tool V3.0 (OS X)
Hard Drive Disk Calculator with H.265 and 12MP options

Networking

Network Setup Overview
Network Integration (locally)
Web Service Walkthrough (remote access through ie or Mozilla)
How to view cameras (remotely)
Setting up DVR with No-IP DDNS (locally)
Setting Up DDNS (DynDNS.com)
Testing DynDNS DDNS
How to Access your iMaxCamPro DVR's through Internet Explorer 8 (remotely)
Using Mozilla Firefox with iMaxCamPro DVR's
How to View cameras via cell phone Blackberry
How to View cameras via cell phone Android
How to View cameras via cell phone Windows Mobile
How to View cameras via cell phone Symbian
How to Setup Your Surveillance Kit
iMaxCamPro Drive Compatibility List
Video Codec Pack 7.1.0 (Win)
How to Playback Recorded Video (locally)
How to Playback Recorded Video (remotely)
How to do a Digital Zoom on Playbacks (locally)
How to Setup Recording (locally)
How to Default Configurations (locally)
How to Default Configurations (remotely)
How to Set DVR to Never Log Out from Your Current User (locally)
How to setup Motion Detection (locally)
How to setup email notification (remotely)
How to reset your remote control
How to backup video files (locally)
How to setup a PTZ (remotely)
How to Format Hard Drive (locally)
How to Setup Redundancy (locally)
How to Add/Modify User Accounts (locally)
How to Add/Modify User Accounts (remotely)
How to enable audio (locally)
How to Change Channel Names (locally)
How to Setup Alarm Based Recording (locally)
How to access the Log File (locally)
How to access the Log File (remotely)

SmartPSS Client

How to setup DDNS using Internet Explorer or PSS Client
How to update Mac Lion to work with PSS (Mac)
Using a DDNS Host through the PSS Client
Using a DDNS Host through the PSS Client (Mac)
How to Playback Recorded Video (Win)
How to Playback Recorded Video (Mac)
Cycling Cameras in the PSS Client
Making a Task in the PSS Client (Win)
Making a Task in the PSS Client (Mac)
Setting Up a PTZ
Setting Up a PTZ (Mac)
How to Setup a Record Plan (Win)
How to Setup a Record Plan (Mac)
New Connections (Win)
New Connections (Mac)
How to Setup Email Notifcations (Win)
How to Setup Motion Based Recording(Win)
Correcting Windows 7/Vista PSS View

We are Authorized Manufacturer Distributors for many main stream CCTV manufactures. Our support technicians are factory trained with strong emphasis on advanced networking and configurations of NVRs and DVRs from across multiple networks. We offer hourly support plans to help your facilities maintain system stability and optimal configuration settings.

In addition to our on-call technical support, we offer a selection of System Implementation Plans to every client.

Free Technical Support

Complimentary technical support includes:

Basic System Implementation (one-time event, 30 minutes max)
Break/Fix support under manufacturer warranty
Basic camera, network, and NVR/DVR troubleshooting

Out of scope, additional setup, and advanced support is available at $80/ hour.

Call us at: 888-211-2288

Email: support@worldeyecam.com

Business hours: Monday - Friday, 8:00am-5:00pm PST

Premium Technical Support Offerings

End User Training
Available at $80 / hour
Must be scheduled in advance
View our Training Options

Advanced Training

Support for advanced configuration, out of scope troubleshooting, and other technical issues is available. In some cases “smart hands” may need to be present on-site before Advanced Support can begin. For many support tasks we require access to your high speed internet router/modem.

We require appointment scheduling with a minimum of 24-hour notice for Advanced Support.

Advanced Support can be purchased at $80/ hour.

Technical Support Scope

Support Activity	Free Support	Advanced Support
Basic System Setup - 30 minutes max.
Break/Fix Issues - Including RMA's and DOA
Basic camera, network, and NVR/DVR troubleshooting
Advanced Support
Configuration for Remote Access
Mobile App Configuration
Camera / NVR Time Settings
Motion Detection
Setup Recording Schedules
Email/SMS Alert Configuration
Configure VMS/NVR Camera Matrix View
NVR/VMS Muliple User Setup
Archive to NAS
Camera Image Settings Configuration
License Plate Capture - Day/Night
Setup Router/ Modems /4G Hotspots
Third Party Mobile App Configuration
IP Reconfiguration
Cameras without Networks
Advanced Networking
MAC Client Setup
Other Advanced Configurations

System Implementation Plans

	Bronze	Silver	Gold
Pricing:	$30 Device	$60 Device	$80 Device
Basic Setup Questions-limited to 30 Min Max
Add Cameras to NVR Server / DVR
Enable Continuous Recording
Camera / NVR / DVR Time Settings
IP Assignment **
Device Firmware Update **
Configuration for Remote Access (Port Forwarding & DDNS) ***
Mobile App Configuration for Single User
Verification that Cameras are Recording to NVR / DVR
Wireless Network Configuration
Motion Detection Configuration
Email / SMS Alert Configuration
Configure VMS / NVR Camera Matrix View
NVR / VMS Muliple User Setup
Archive to NAS
Evaluate Camera Field of View (FOV)
Camera Image Settings Configuration (Focus, Exposure, D / N Settings, etc)
System Training Max 1hr.
License Plate Capture Day / Night
Setup Router / Modems / 4G Hotspots
Third Party Mobile App Configuration
IP Reconfiguration
Cameras without Networks (No internet access available)
Advanced Networking
MAC Client Setup
Other Advanced Camera or NVR / VMS Configuration
Multi User and Advanced User Training

Printable Version

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Product Categories

Systems

iMaxCamPro Complete Systems

Ninja IP Camera Series Kits 21

8MP PoE IP Kits 12

12MP PoE IP Kits 9

Custom IP System Builder

HD over COAX Camera Systems 14

4K Over Coax Kits 16

4MP HD over Coax BNC Systems 11

CLEAR - IP Camera Systems

IP Camera Systems - CLEAR 49

CLEAR 4 Camera IP Kits 12

CLEAR 8 Camera IP Kits 12

CLEAR 16 Camera IP Kits 12

CLEAR 32 Camera IP Kits 12

Clear Audio Dome Kits 1

CLEAR HD Analog Kits 12

CLEAR 4 Camera HD Analog Kits 4

CLEAR 8 Camera HD Analog Kits 4

CLEAR 16 Camera HD Analog Kits 4

Wireless IP Camera Systems 60

4 Camera Wireless 4MP Kit 14

8 Camera Wireless 4MP Kit 14

16 Camera Wireless 4MP Kit 14

4 Camera Wireless 8MP Kit 4

8 Camera Wireless 8MP Kit 4

16 Camera Wireless 8MP Kit 4

4 Camera Wireless 12MP Kit 2

8 Camera Wireless 12MP Kit 2

16 Camera Wireless 12MP Kit 2

IP Camera Systems - Uniview 35

UNV Custom System Builder Wizard 11

Wifi IP Camera Systems 2

IP Camera Systems - 4ch Uniview 13

IP Camera Systems - 8ch Uniview 12

IP Camera Systems - 16ch Uniview 7

IP Camera Systems - 32ch Uniview 6

System Kit Builder 4

Cameras

CLEAR IP Cameras 21

IP Cameras 67

Box 2

Bullet 56

Dome 54

Eyeball 30

Motion & Smoke Detector 2

NIGHTCOLOR 2

PinHole 1

PTZ 4

3x2MP Bullet 1

4MP PTZ Pan Tilt Zoom 6

8MP PTZ Pan Tilt Zoom 1

Ninja IP Camera Series 11

Analog BNC Cameras 78

Box 1

Bullet 46

Covert 5

Dome 49

Eyeball 38

Hidden Camera 3

PTZ 6

WEC-HIK HD TVI Camera 41

Bullet 12

Dome 14

Turret 11

4MP Fisheye 1

4MP PTZ Pan Tilt Zoom 1

8MP Fisheye 1

CLEAR HD Analog 4/5MP Cameras 6

5 MP Analog Dome Cameras 2

5 MP Analog Bullet Cameras 2

Analog Fisheye Cameras 1

Geovision IP Cameras 2