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iMaxCamPro Support


iMaxCamPro Support
iMaxCamPro Support | Remote Access Guides | Support Home

iMaxCamPro Quick Links 

iMaxCamPro Remote Access Guides 


Note! To Download Software Enter The Following Information:
Username: wec
Password: WEC1234$

Software Downloads 


Networking 

 Network Setup Overview  Network Integration (locally)  Web Service Walkthrough (remote access through ie or Mozilla)  How to view cameras (remotely)  Setting up DVR with No-IP DDNS (locally)  Setting Up DDNS [DynDNS.com] (locally)
 Testing DynDNS DDNS  How to Access your iMaxCamPro DVR's through Internet Explorer 8 (remotely)  Using Mozilla Firefox with iMaxCamPro DVR's  How to View cameras via iPhone & iPad  How to View cameras via cell phone Blackberry  How to View cameras via cell phone Android  How to View cameras via cell phone Windows Mobile  How to View cameras via cell phone Symbian  How to Setup Your Surveillance Kit  iMaxCamPro Drive Compatibility List  Video Codec Pack 7.1.0 (Win)  How to Playback Recorded Video (locally)  How to Playback Recorded Video (remotely)  How to do a Digital Zoom on Playbacks (locally)  How to Setup Recording (locally)  How to Default Configurations (locally)  How to Default Configurations (remotely)  How to Set DVR to Never Log Out from Your Current User (locally)  How to setup Motion Detection (locally)  How to setup email notification (remotely)  How to reset your remote control  How to backup video files (locally)  How to setup a PTZ (remotely)  How to Format Hard Drive (locally)  How to Setup Redundancy (locally)  How to Add/Modify User Accounts (locally)  How to Add/Modify User Accounts (remotely)  How to enable audio (locally)  How to Change Channel Names (locally)  How to Setup Alarm Based Recording (locally)  How to access the Log File (locally)  How to access the Log File (remotely)

SmartPSS Client 



We are Authorized Manufacturer Distributors for many main stream CCTV manufactures. Our support technicians are factory trained with strong emphasis on advanced networking and configurations of NVRs and DVRs from across multiple networks. We offer hourly support plans to help your facilities maintain system stability and optimal configuration settings.

 

In addition to our on-call technical support, we offer a selection of System Implementation Plans to every client.

free-tech-support

Free Technical Support

Complimentary technical support includes:

  • Basic System Implementation (one-time event, 30 minutes max)
  • Break/Fix support under manufacturer warranty
  • Basic camera, network, and NVR/DVR troubleshooting

Out of scope, additional setup, and advanced support is available at $80/ hour.


 Call us at: 888-211-2288

Email: support@worldeyecam.com

Business hours: Monday - Friday, 8:00am-5:00pm PST

    Premium Technical Support Offerings


  • End User Training
  • Available at $80 / hour
  • Must be scheduled in advance
  • View our Training Options

Advanced Training


Support for advanced configuration, out of scope troubleshooting, and other technical issues is available. In some cases “smart hands” may need to be present on-site before Advanced Support can begin. For many support tasks we require access to your high speed internet router/modem.

We require appointment scheduling with a minimum of 24-hour notice for Advanced Support.

Advanced Support can be purchased at $80/ hour.






 Technical Support Scope

Support
Activity
Free
Support
Advanced
Support
Basic System Setup - 30 minutes max.
Break/Fix Issues - Including RMA's and DOA
Basic camera, network,
and NVR/DVR troubleshooting
Advanced Support    
Configuration for Remote Access
Mobile App Configuration
Camera / NVR Time Settings
Motion Detection
Setup Recording Schedules
Email/SMS Alert Configuration
Configure VMS/NVR Camera Matrix View
NVR/VMS Muliple User Setup
Archive to NAS
Camera Image Settings Configuration
License Plate Capture - Day/Night
Setup Router/ Modems /4G Hotspots
Third Party Mobile App Configuration
IP Reconfiguration
Cameras without Networks
Advanced Networking
MAC Client Setup
Other Advanced Configurations

System Implementation Plans

Bronze Silver Gold
Pricing: $30
Device
$60
Device
$80
Device
Basic Setup
Questions-limited
to 30 Min Max
     
Add Cameras
to NVR Server
/ DVR
 
Enable Continuous
Recording
Camera / NVR
/ DVR Time Settings
IP Assignment **
Device Firmware Update **
Configuration for
Remote Access
(Port Forwarding & DDNS) ***
Mobile App
Configuration for
Single User
Verification that
Cameras are Recording to
NVR / DVR
Wireless Network
Configuration
   
Motion Detection
Configuration
   
Email / SMS Alert
Configuration
   
Configure VMS /
NVR Camera Matrix View
   
NVR / VMS Muliple
User Setup
   
Archive to NAS    
Evaluate Camera
Field of View (FOV)
   
Camera Image
Settings Configuration
(Focus, Exposure, D / N Settings, etc)
   
System Training
Max 1hr.
   
License Plate Capture
Day / Night
   
Setup Router / Modems / 4G Hotspots    
Third Party
Mobile App
Configuration
   
IP Reconfiguration    
Cameras without
Networks
(No internet access available)
   
Advanced Networking    
MAC Client Setup    
Other Advanced Camera
or NVR /
VMS Configuration
   
Multi User and
Advanced User Training
   

Printable Version

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