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iMaxCamPro Support



iMaxCamPro Support
iMaxCamPro Support | Remote Access Guides | Support Home

iMaxCamPro Tutorials 

How To's


 Web 3.0: How to Password Reset Recorder
 GUI 3.0: How to Password Reset a Recorder
 Web 4.0: How to Password Reset Recorder
 GUI 4.0: How to Password Reset a Recorder
 Web 3.0: How to Set Up P2P/NAT
 GUI 3.0: How to Set Up P2P
 Web 4.0: How to Set Up P2P/NAT
 GUI 4.0: How to Set Up P2P
 How to Set Up The Doorbell Camera (HNC2DB112-W) to DMSS APP
 How to Set Up The DMSS App (GDMSS/ IDMSS)
 Web 3.0: How to Playback Footage
 GUI 3.0: How to Playback Footage
 Web 4.0: How to Playback and Backup Footage
 Web 3.0: How to Setup Recording Schedules
 GUI 3.0: How to Set Up Recording Schedules
 Web 4.0: Setup Recording Schedules via Web Browser (DVR/XVR)
 GUI 4.0: How to Set Up Recording Schedules
 Web 3.0: How to set up Motion Detection
 GUI 3.0: How to Set Up Motion Detection
 Web 4.0: How to Set Up Motion Detection
 GUI 4.0: How to Set Up Motion Detection via DVR/XVR Recorder
 GUI 4.0: How to Setup Phone Push Notifications
 Web 3.0: How to set up Email Notifications
 GUI 3.0: How to Set Up Email Notifications
 Web 4.0: How to Set Up Email Notifications
 GUI 4.0: How to Set Up Email Notifications
 Web 3.0: How to set up Line Crossing
 GUI 3.0: How to Set Up Line Crossing VCA
 Web 4.0: How to Set Up Line Crossing
 GUI 4.0: How to Set Up Line Crossing IVS
 Web 3.0: How to Set Up Intrusion Detection
 GUI 3.0: How to Set Up Intrusion Detection VCA
 Web 4.0: How to Set Up Intrusion Detection
 GUI 4.0: How to Set Up Intrusion Detection IVS
 GUI 3.0: How to Enable Audio/ 2-way Talk
 Web 4.0: How to Set Up Audio/2way Talk
 GUI 4.0: How to Enable Audio/ 2-way Talk
 Web 3.0: How to Factory Reset a Recorder
 GUI 3.0: How to Default a Recorder
 Web 4.0: How to Factory Default a Recorder
 GUI 4.0: How to Default a Recorder
 Web 3.0: How to View System Information
 GUI 3.0: How to View Recorder Information
 Web 4.0: How to Retrieve Recorder Information
 GUI 4.0: How to View Recorder Information
 Web 3.0: How to Upgrade a Recorder
 Web 4.0: How to Upgrade the Firmware on a Recorder
 GUI 4.0: How to Set Upgrade Firmware
 Web 3.0: How to Search and Review Logs
 GUI 3.0: How to View Recorder Logs
 Web 4.0: How to Retrieve Recorder Logs
 GUI 4.0: How to View System Logs
 GUI 3.0: How to Setup Alarm and Buzzer Notifications
 Web 4.0: How to Setup Alarm and Buzzer Notifications
 GUI 4.0: How to Set Up Alarms
 Web 4.0: Spot Setup
 Web 4.0: Live View

iMaxCamPro Quick Links 

 

iDMSS Quick Links 

 

gDMSS Quick Links 

 

iMaxCamPro Remote Access Guides 

 
Note! To Download Software Enter The Following Information:
Username: wec
Password: WEC1234$
 

Software Downloads 

 

Networking 

 Network Setup Overview
 Network Integration (locally)
 Web Service Walkthrough (remote access through ie or Mozilla)
 How to view cameras (remotely)
 Setting up DVR with No-IP DDNS (locally)
 Setting Up DDNS (DynDNS.com)
 Testing DynDNS DDNS
 How to Access your iMaxCamPro DVR's through Internet Explorer 8 (remotely)
 Using Mozilla Firefox with iMaxCamPro DVR's
 How to View cameras via cell phone Blackberry
 How to View cameras via cell phone Android
 How to View cameras via cell phone Windows Mobile
 How to View cameras via cell phone Symbian
 How to Setup Your Surveillance Kit
 iMaxCamPro Drive Compatibility List
 Video Codec Pack 7.1.0 (Win)
 How to Playback Recorded Video (locally)
 How to Playback Recorded Video (remotely)
 How to do a Digital Zoom on Playbacks (locally)
 How to Setup Recording (locally)
 How to Default Configurations (locally)
 How to Default Configurations (remotely)
 How to Set DVR to Never Log Out from Your Current User (locally)
 How to setup Motion Detection (locally)
 How to setup email notification (remotely)
 How to reset your remote control
 How to backup video files (locally)
 How to setup a PTZ (remotely)
 How to Format Hard Drive (locally)
 How to Setup Redundancy (locally)
 How to Add/Modify User Accounts (locally)
 How to Add/Modify User Accounts (remotely)
 How to enable audio (locally)
 How to Change Channel Names (locally)
 How to Setup Alarm Based Recording (locally)
 How to access the Log File (locally)
 How to access the Log File (remotely)
 

SmartPSS Client 

 

We are Authorized Manufacturer Distributors for many main stream CCTV manufactures. Our support technicians are factory trained with strong emphasis on advanced networking and configurations of NVRs and DVRs from across multiple networks. We offer hourly support plans to help your facilities maintain system stability and optimal configuration settings.

 

In addition to our on-call technical support, we offer a selection of System Implementation Plans to every client.

free-tech-support

Free Technical Support

Complimentary technical support includes:

  • Basic System Implementation (one-time event, 30 minutes max)
  • Break/Fix support under manufacturer warranty
  • Basic camera, network, and NVR/DVR troubleshooting
 
Out of scope, additional setup, and advanced support is available at $80/ hour.
 

 Call us at: 888-211-2288

Email: support@worldeyecam.com

Business hours: Monday - Friday, 8:00am-5:00pm PST

Create a
Technical Support Case
 

Premium Technical Support Offerings


  • End User Training
  • Available at $80 / hour
  • Must be scheduled in advance
  • View our Training Options

Advanced Training

 

Support for advanced configuration, out of scope troubleshooting, and other technical issues is available. In some cases “smart hands” may need to be present on-site before Advanced Support can begin. For many support tasks we require access to your high speed internet router/modem.

We require appointment scheduling with a minimum of 24-hour notice for Advanced Support.

Advanced Support can be purchased at $80/ hour.

 
 

 Technical Support Scope

Request A Call
 
Support
Activity
Free
Support
Advanced
Support
Basic System Setup - 30 minutes max.    
Break/Fix Issues - Including RMA's and DOA    
Basic camera, network,
and NVR/DVR troubleshooting
   
Advanced Support    
Configuration for Remote Access    
Mobile App Configuration    
Camera / NVR Time Settings    
Motion Detection    
Setup Recording Schedules    
Email/SMS Alert Configuration    
Configure VMS/NVR Camera Matrix View    
NVR/VMS Muliple User Setup    
Archive to NAS    
Camera Image Settings Configuration    
License Plate Capture - Day/Night    
Setup Router/ Modems /4G Hotspots    
Third Party Mobile App Configuration    
IP Reconfiguration    
Cameras without Networks    
Advanced Networking    
MAC Client Setup    
Other Advanced Configurations    

System Implementation Plans

Contact
Technical Support
 
Bronze Silver Gold
Pricing: $30
Device
$60
Device
$80
Device
Basic Setup
Questions-limited
to 30 Min Max
     
Add Cameras
to NVR Server
/ DVR
     
Enable Continuous
Recording
     
Camera / NVR
/ DVR Time Settings
     
IP Assignment **      
Device Firmware Update **      
Configuration for
Remote Access
(Port Forwarding & DDNS) ***
     
Mobile App
Configuration for
Single User
     
Verification that
Cameras are Recording to
NVR / DVR
     
Wireless Network
Configuration
     
Motion Detection
Configuration
     
Email / SMS Alert
Configuration
     
Configure VMS /
NVR Camera Matrix View
     
NVR / VMS Muliple
User Setup
     
Archive to NAS      
Evaluate Camera
Field of View (FOV)
     
Camera Image
Settings Configuration
(Focus, Exposure, D / N Settings, etc)
     
System Training
Max 1hr.
     
License Plate Capture
Day / Night
     
Setup Router / Modems / 4G Hotspots      
Third Party
Mobile App
Configuration
     
IP Reconfiguration      
Cameras without
Networks
(No internet access available)
     
Advanced Networking      
MAC Client Setup      
Other Advanced Camera
or NVR /
VMS Configuration
     
Multi User and
Advanced User Training
     

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