We are Authorized Manufacturer Distributors for many main stream CCTV manufactures. Our support technicians are factory trained with strong emphasis on advanced networking and configurations of NVRs and DVRs from across multiple networks. We offer hourly support plans to help your facilities maintain system stability and optimal configuration settings.
In addition to our on-call technical support, we offer a selection of System Implementation Plans to every client.
Free Technical Support
Complimentary technical support includes:
Basic System Implementation (one-time event, 30 minutes max)
Break/Fix support under manufacturer warranty
Basic camera, network, and NVR/DVR troubleshooting
Out of scope, additional setup, and advanced support is available at $80/ hour.
Call us at: 888-211-2288
Email: support@worldeyecam.com
Business hours: Monday - Friday, 8:00am-5:00pm PST
Create a
Technical Support Case
Premium Technical Support Offerings
End User Training
Available at $80 / hour
Must be scheduled in advance
View our Training Options
Advanced Training
Support for advanced configuration, out of scope troubleshooting, and other technical issues is available. In some cases “smart hands” may need to be present on-site before Advanced Support can begin. For many support tasks we require access to your high speed internet router/modem.
We require appointment scheduling with a minimum of 24-hour notice for Advanced Support.
Advanced Support can be purchased at $80/ hour.
Technical Support Scope
Request A Call
Support
Activity
Free
Support
Advanced
Support
Basic System Setup - 30 minutes max.
Break/Fix Issues - Including RMA's and DOA
Basic camera, network,
and NVR/DVR troubleshooting
Advanced Support
Configuration for Remote Access
Mobile App Configuration
Camera / NVR Time Settings
Motion Detection
Setup Recording Schedules
Email/SMS Alert Configuration
Configure VMS/NVR Camera Matrix View
NVR/VMS Muliple User Setup
Archive to NAS
Camera Image Settings Configuration
License Plate Capture - Day/Night
Setup Router/ Modems /4G Hotspots
Third Party Mobile App Configuration
IP Reconfiguration
Cameras without Networks
Advanced Networking
MAC Client Setup
Other Advanced Configurations
System Implementation Plans
Contact
Technical Support
Bronze
Silver
Gold
Pricing:
$30
Device
$60
Device
$80
Device
Basic Setup
Questions-limited
to 30 Min Max
Add Cameras
to NVR Server
/ DVR
Enable Continuous
Recording
Camera / NVR
/ DVR Time Settings
IP Assignment **
Device Firmware Update **
Configuration for
Remote Access
(Port Forwarding & DDNS) ***
Mobile App
Configuration for
Single User
Verification that
Cameras are Recording to
NVR / DVR
Wireless Network
Configuration
Motion Detection
Configuration
Email / SMS Alert
Configuration
Configure VMS /
NVR Camera Matrix View
NVR / VMS Muliple
User Setup
Archive to NAS
Evaluate Camera
Field of View (FOV)
Camera Image
Settings Configuration
(Focus, Exposure, D / N Settings, etc)
System Training
Max 1hr.
License Plate Capture
Day / Night
Setup Router / Modems / 4G Hotspots
Third Party
Mobile App
Configuration
IP Reconfiguration
Cameras without
Networks
(No internet access available)