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HID Corporation

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  1. Home
  2. iMaxCamPro Support

iMaxCamPro Support

iMaxCamPro Support
iMaxCamPro Support | Remote Access Guides | Support Home

iMaxCamPro Tutorials 

How To's


 Web 3.0: How to Password Reset Recorder
 GUI 3.0: How to Password Reset a Recorder
 Web 4.0: How to Password Reset Recorder
 GUI 4.0: How to Password Reset a Recorder
 Web 3.0: How to Set Up P2P/NAT
 GUI 3.0: How to Set Up P2P
 Web 4.0: How to Set Up P2P/NAT
 GUI 4.0: How to Set Up P2P
 How to Set Up The Doorbell Camera (HNC2DB112-W) to DMSS APP
 How to Set Up The DMSS App (GDMSS/ IDMSS)
 Web 3.0: How to Playback Footage
 GUI 3.0: How to Playback Footage
 Web 4.0: How to Playback and Backup Footage
 Web 3.0: How to Setup Recording Schedules
 GUI 3.0: How to Set Up Recording Schedules
 Web 4.0: Setup Recording Schedules via Web Browser (DVR/XVR)
 GUI 4.0: How to Set Up Recording Schedules
 Web 3.0: How to set up Motion Detection
 GUI 3.0: How to Set Up Motion Detection
 Web 4.0: How to Set Up Motion Detection
 GUI 4.0: How to Set Up Motion Detection via DVR/XVR Recorder
 GUI 4.0: How to Setup Phone Push Notifications
 Web 3.0: How to set up Email Notifications
 GUI 3.0: How to Set Up Email Notifications
 Web 4.0: How to Set Up Email Notifications
 GUI 4.0: How to Set Up Email Notifications
 Web 3.0: How to set up Line Crossing
 GUI 3.0: How to Set Up Line Crossing VCA
 Web 4.0: How to Set Up Line Crossing
 GUI 4.0: How to Set Up Line Crossing IVS
 Web 3.0: How to Set Up Intrusion Detection
 GUI 3.0: How to Set Up Intrusion Detection VCA
 Web 4.0: How to Set Up Intrusion Detection
 GUI 4.0: How to Set Up Intrusion Detection IVS
 GUI 3.0: How to Enable Audio/ 2-way Talk
 Web 4.0: How to Set Up Audio/2way Talk
 GUI 4.0: How to Enable Audio/ 2-way Talk
 Web 3.0: How to Factory Reset a Recorder
 GUI 3.0: How to Default a Recorder
 Web 4.0: How to Factory Default a Recorder
 GUI 4.0: How to Default a Recorder
 Web 3.0: How to View System Information
 GUI 3.0: How to View Recorder Information
 Web 4.0: How to Retrieve Recorder Information
 GUI 4.0: How to View Recorder Information
 Web 3.0: How to Upgrade a Recorder
 Web 4.0: How to Upgrade the Firmware on a Recorder
 GUI 4.0: How to Set Upgrade Firmware
 Web 3.0: How to Search and Review Logs
 GUI 3.0: How to View Recorder Logs
 Web 4.0: How to Retrieve Recorder Logs
 GUI 4.0: How to View System Logs
 GUI 3.0: How to Setup Alarm and Buzzer Notifications
 Web 4.0: How to Setup Alarm and Buzzer Notifications
 GUI 4.0: How to Set Up Alarms
 Web 4.0: Spot Setup
 Web 4.0: Live View
 

Networking


 Connect Directly to a Computer
 Setting up a Recorders Local Network
 General Networking Guide
 

Configuration


 Email and Push Notifications
 Camera Day/Night Mode Setup
 Extra Stream Setup
 Corridor Mode Setup
 Saving Snapshots
 Setting up Dual Network Ports
 Smart Features
 PTZ Setup
 Resetting Passwords
 Setting up Recording
 

Navigation


 Local Recorder Backup
 Logging into a Device
 Using iMaxCamPro Playback
   

Software


 Smart PSS Backup
 Updating Firmware
 

Other


 Setting up Active X Controls
 Cabling Guidelines
 End User Quick Guide

iMaxCamPro Quick Links 

 SmartPSS 2.0 User Manual
 HD-CVI XVR User Manual
iMaxCamPro Quick Setup
Network Video Recorder User Manual V 5.1.0
Network Video Recorder User Manual V 1.2.0
 PoE NVR Quick Connect Guide  iMaxCamPro BRONZE Quick Setup
 Intelligent Auto-Tracking Network Speed Dome Quick Start Guide
 Bronze Gold Platinum User Manual
 iMaxCamPro BRONZE Quick Setup
 How to enable remote viewing without Port-Forwarding
 How to setup your surveillance kit
 Assigning IP Cameras static IP addresses
 Basic Guide to Networking
 Lens Chart 
 How To Enable Audio Through HDCVI Cameras in iMaxCamPro NVR's
 Hard Drive Disk Calculator with H.265 and 12MP options 
 Forgotten or Lost Password
 User Account Has Been Locked
 iMaxCamPro Firmware Update Page
 How to update IP Camera Firmware
 FAQs : General Topics
 

iDMSS Quick Links 

 How to View Cameras via iPhone & iPad with iDMSS
 Setup iDMSS App for iPhone or iPad to View iMaxCamPro Recorder by External IP Address
 How to Playback Videos Recorded by Your iMaxCamPro Recorder on iDMSS
 How to Setup Favorites in the iDMSS App for iPhone or iPad
 Working with Local Files in the iDMSS App for iPhone or iPad
 Download iDMSS for iOS
 

gDMSS Quick Links 

 Setup gDMSS for Android to View iMaxCamPro Recorders via P2P
 Setup gDMSS App for Android Devices to View iMaxCamPro Recorder by External IP Address
 Download gDMSS App for Android Devices
 

iMaxCamPro Remote Access Guides 

 2Wire
 Apple Extreme
 Belkin
 Billion
 Dlink
 Linksys
 NETGEAR
 USRobotics
 Sitecom
 SMC
 ZyXEL
Contact us directly if your Router is not listed
 
Note! To Download Software Enter The Following Information:
Username: wec
Password: WEC1234$
 

Software Downloads 

 SmartPSS for PC V2.002.0000009.0.R.190426 - Windows 10 32-bit
 SmartPSS for PC v2.02 - Windows 10 Compatible
 SmartPSS for PC v2.0 - Windows 10 Compatible
 SmartPSS for PC v1.16.0 - Windows 10 Compatible
 SmartPSS for PC v1.13.0
 SmartPSS for PC v1.12.3
 SmartPSS for PC v1.11.1
 PSS - Professional Surveillance System for PC
 PSS - Native Mac Viewer App v1.00 (OSX 10.6 to 10.9)
 PSS - Professional Surveillance System for Mac OSX Lion
 PSS - Professional Surveillance System for Mac (OS X 10.5)
 Smart PSS for Mac v1.0
 Smart PSS for Mac v1.10
 Smart PSS for Mac v1.11
 Smart PSS for Mac v2.0
 Smart PSS for Mac v2.03.0.R.20191203
 iMaxCamPro Video Codecs for Windows Media Player (PC)
 iMaxCamPro DAV File Player (PC)
 iMaxCamPro DAV SmartPlayer v3.35 (OS X)
 iMaxCam App for Android
 Android Phone Demo using iMaxCam Remote Viewer App
 Download iDMSS for iOS
 IP Config Tool V1.0.7 (PC - Not Compatible with Windows 10)
 IP Config Tool V4.03.2 (PC - Windows 10 Compatible)
 IP Config Tool V3.0 (OS X)
 Hard Drive Disk Calculator with H.265 and 12MP options 
 

Networking 

 Network Setup Overview
 Network Integration (locally)
 Web Service Walkthrough (remote access through ie or Mozilla)
 How to view cameras (remotely)
 Setting up DVR with No-IP DDNS (locally)
 Setting Up DDNS (DynDNS.com)
 Testing DynDNS DDNS
 How to Access your iMaxCamPro DVR's through Internet Explorer 8 (remotely)
 Using Mozilla Firefox with iMaxCamPro DVR's
 How to View cameras via cell phone Blackberry
 How to View cameras via cell phone Android
 How to View cameras via cell phone Windows Mobile
 How to View cameras via cell phone Symbian
 How to Setup Your Surveillance Kit
 iMaxCamPro Drive Compatibility List
 Video Codec Pack 7.1.0 (Win)
 How to Playback Recorded Video (locally)
 How to Playback Recorded Video (remotely)
 How to do a Digital Zoom on Playbacks (locally)
 How to Setup Recording (locally)
 How to Default Configurations (locally)
 How to Default Configurations (remotely)
 How to Set DVR to Never Log Out from Your Current User (locally)
 How to setup Motion Detection (locally)
 How to setup email notification (remotely)
 How to reset your remote control
 How to backup video files (locally)
 How to setup a PTZ (remotely)
 How to Format Hard Drive (locally)
 How to Setup Redundancy (locally)
 How to Add/Modify User Accounts (locally)
 How to Add/Modify User Accounts (remotely)
 How to enable audio (locally)
 How to Change Channel Names (locally)
 How to Setup Alarm Based Recording (locally)
 How to access the Log File (locally)
 How to access the Log File (remotely)
 

SmartPSS Client 

 How to setup DDNS using Internet Explorer or PSS Client
 How to update Mac Lion to work with PSS (Mac)
 Using a DDNS Host through the PSS Client
 Using a DDNS Host through the PSS Client (Mac)
 How to Playback Recorded Video (Win)
 How to Playback Recorded Video (Mac)
 Cycling Cameras in the PSS Client
 Making a Task in the PSS Client (Win)
 Making a Task in the PSS Client (Mac)
 Setting Up a PTZ
 Setting Up a PTZ (Mac)
 How to Setup a Record Plan (Win)
 How to Setup a Record Plan (Mac)
 New Connections (Win)
 New Connections (Mac)
 How to Setup Email Notifcations (Win)
 How to Setup Motion Based Recording(Win)
 Correcting Windows 7/Vista PSS View
 

We are Authorized Manufacturer Distributors for many main stream CCTV manufactures. Our support technicians are factory trained with strong emphasis on advanced networking and configurations of NVRs and DVRs from across multiple networks. We offer hourly support plans to help your facilities maintain system stability and optimal configuration settings.

 

In addition to our on-call technical support, we offer a selection of System Implementation Plans to every client.

free-tech-support

Free Technical Support

Complimentary technical support includes:

  • Basic System Implementation (one-time event, 30 minutes max)
  • Break/Fix support under manufacturer warranty
  • Basic camera, network, and NVR/DVR troubleshooting
 
Out of scope, additional setup, and advanced support is available at $80/ hour.
 

 Call us at: 888-211-2288

Email: support@worldeyecam.com

Business hours: Monday - Friday, 8:00am-5:00pm PST

Create a
Technical Support Case
 

Premium Technical Support Offerings


  • End User Training
  • Available at $80 / hour
  • Must be scheduled in advance
  • View our Training Options

Advanced Training

 

Support for advanced configuration, out of scope troubleshooting, and other technical issues is available. In some cases “smart hands” may need to be present on-site before Advanced Support can begin. For many support tasks we require access to your high speed internet router/modem.

We require appointment scheduling with a minimum of 24-hour notice for Advanced Support.

Advanced Support can be purchased at $80/ hour.

 
 

 Technical Support Scope

Request A Call
 
Support
Activity		 Free
Support		 Advanced
Support
Basic System Setup - 30 minutes max.    
Break/Fix Issues - Including RMA's and DOA    
Basic camera, network,
and NVR/DVR troubleshooting		    
Advanced Support    
Configuration for Remote Access    
Mobile App Configuration    
Camera / NVR Time Settings    
Motion Detection    
Setup Recording Schedules    
Email/SMS Alert Configuration    
Configure VMS/NVR Camera Matrix View    
NVR/VMS Muliple User Setup    
Archive to NAS    
Camera Image Settings Configuration    
License Plate Capture - Day/Night    
Setup Router/ Modems /4G Hotspots    
Third Party Mobile App Configuration    
IP Reconfiguration    
Cameras without Networks    
Advanced Networking    
MAC Client Setup    
Other Advanced Configurations    

System Implementation Plans

Contact
Technical Support
 
Bronze Silver Gold
Pricing: $30
Device		 $60
Device		 $80
Device
Basic Setup
Questions-limited
to 30 Min Max		      
Add Cameras
to NVR Server
/ DVR		      
Enable Continuous
Recording		      
Camera / NVR
/ DVR Time Settings		      
IP Assignment **      
Device Firmware Update **      
Configuration for
Remote Access
(Port Forwarding & DDNS) ***		      
Mobile App
Configuration for
Single User		      
Verification that
Cameras are Recording to
NVR / DVR		      
Wireless Network
Configuration		      
Motion Detection
Configuration		      
Email / SMS Alert
Configuration		      
Configure VMS /
NVR Camera Matrix View		      
NVR / VMS Muliple
User Setup		      
Archive to NAS      
Evaluate Camera
Field of View (FOV)		      
Camera Image
Settings Configuration
(Focus, Exposure, D / N Settings, etc)		      
System Training
Max 1hr.		      
License Plate Capture
Day / Night		      
Setup Router / Modems / 4G Hotspots      
Third Party
Mobile App
Configuration		      
IP Reconfiguration      
Cameras without
Networks
(No internet access available)		      
Advanced Networking      
MAC Client Setup      
Other Advanced Camera
or NVR /
VMS Configuration		      
Multi User and
Advanced User Training		      

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