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Complete Systems
Complete Systems - UNV Uniview IP Camera Systems

UNV Uniview IP Camera Systems 30
Complete Systems - iMaxCamPro Camera Systems

iMaxCamPro Camera Systems
Complete Systems - IP Camera System Wizard Builder

IP Camera System Wizard Builder
Complete Systems - Geovision IP Camera Systems

Geovision IP Camera Systems 29
Complete Systems - Wireless Camera Systems

Wireless Camera Systems 3
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Recorders
Recorders - iMaxCamPro Recorders

iMaxCamPro Recorders 5
Recorders - UNV Uniview IP NVRs

UNV Uniview IP NVRs 18
Recorders - Geovision

Geovision
Recorders - Geovision DVR Cards

Geovision DVR Cards 19
Recorders - Mobile DVR Solutions

Mobile DVR Solutions 6
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Cameras
Cameras - IP Cameras

IP Cameras 109
Cameras - HD Analog COAX Cameras

HD Analog COAX Cameras 17
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Camera Mounts 20
Cameras - Indoor Camera Housings

Indoor Camera Housings 3
Cameras - Outdoor Camera Housings

Outdoor Camera Housings 14
Cameras - Fake Dummy Cameras

Fake Dummy Cameras 14
Cameras - Analog CCTV Cameras

Analog CCTV Cameras 20
Cameras - Wireless IP Cameras

Wireless IP Cameras 14
Cameras - Analog and IP Camera SALE

Analog and IP Camera SALE 7
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Accessories
Accessories - GV-POE Switch & Extender

GV-POE Switch & Extender 12
Accessories - Cables Pre-Made RG/59

Cables Pre-Made RG/59 9
Accessories - Connectors & Adaptors

Connectors & Adaptors 28
Accessories - Cable Rolls-Spools

Cable Rolls-Spools 8
Accessories - Video Baluns

Video Baluns 26
Accessories - BNC Connectors

BNC Connectors 22
Accessories - CAT5e/6 Network Cables

CAT5e/6 Network Cables 6
Accessories - Power Supplies

Power Supplies 29
Accessories - Add-Ons

Add-Ons 212
Accessories - Warning Signs

Warning Signs 6
Accessories - DVR Lock Boxes

DVR Lock Boxes 3
Accessories - DVR/NVR Hard Drives

DVR/NVR Hard Drives 6
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Audio
Audio - ASK-4® SYSTEMS

ASK-4® SYSTEMS 23
Audio - MICROPHONES

MICROPHONES 20
Audio - SPEAKER MICROPHONE

SPEAKER MICROPHONE 22
Audio - AUDIO BASE STATIONS

AUDIO BASE STATIONS 17
Audio - AUDIO ANALYTICS

AUDIO ANALYTICS 13
Audio - AUDIO ACCESSORIES

AUDIO ACCESSORIES 24
Audio - AUDIO ADAPTERS

AUDIO ADAPTERS 12
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Hidden Spy
Hidden Spy - Body Worn Cameras

Body Worn Cameras 11
Hidden Spy - Bush Baby Cameras

Bush Baby Cameras 41
Hidden Spy - Camsticks

Camsticks 6
Hidden Spy - Cell Phone Surveillance

Cell Phone Surveillance 3
Hidden Spy - Counter Surveillance

Counter Surveillance 11
Hidden Spy - Covert Cameras

Covert Cameras 8
Hidden Spy - Dash Cameras

Dash Cameras 3
Hidden Spy - GPS Tracking

GPS Tracking 8
Hidden Spy - Key Chain DVRs

Key Chain DVRs 4
Hidden Spy - Lawmate

Lawmate 4
Hidden Spy - PC Surveillance

PC Surveillance 2
Hidden Spy - Pen Recorders

Pen Recorders 6
Hidden Spy - Telephone Voice Recorders

Telephone Voice Recorders 6
Hidden Spy - Voice Changers

Voice Changers 1
Hidden Spy - Voice Recorders

Voice Recorders 6
Hidden Spy - Watch DVRs

Watch DVRs 6
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Access Control

iMaxCamPro Access Control 5

iMaxCamPro Video Intercom 9
Access Control - Access Controllers

Access Controllers 19
Access Control - Entry Devices

Entry Devices 9
Access Control - Geovision Access Control

Geovision Access Control 3
Access Control - ID Cards and Tags

ID Cards and Tags 7
Access Control - Access Control Software

Access Control Software 7
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Solutions
Solutions - Airports

Airports 8
Solutions - Amusement Parks

Amusement Parks 1
Solutions - Auto Car Dealerships

Auto Car Dealerships 7
Solutions - Banks and ATMs

Banks and ATMs 8
Solutions - Buses, Trains, Public Transportation

Buses, Trains, Public Transportation 9
Solutions - Church Temples Mosques and Synagogues

Church Temples Mosques and Synagogues 5
Solutions - City-Wide Surveillance

City-Wide Surveillance 1
Solutions - Farms

Farms 6
Solutions - Gas Stations

Gas Stations 7
Solutions - Grocery Supermarkets

Grocery Supermarkets 8
Solutions - Gymnasium Fitness Centers

Gymnasium Fitness Centers 5
Solutions - Home Residential

Home Residential 4
Solutions - Hospitals

Hospitals 8
Solutions - Hotels

Hotels 8
Solutions - LPR License Plate Capture

LPR License Plate Capture 20
Solutions - Manufacturing

Manufacturing 1
Solutions - Medical Marijuana Dispensaries I-502 Security Camera System

Medical Marijuana Dispensaries I-502 Security Camera System 6
Solutions - Museums

Museums 6
Solutions - Nightclubs

Nightclubs 1
Solutions - Office Buildings

Office Buildings 7
Solutions - Point of Sale POS Integration

Point of Sale POS Integration 6
Solutions - Restaurants

Restaurants 5
Solutions - Schools

Schools 9
Solutions - Shopping Malls

Shopping Malls 8
Solutions - Uber Lyft Taxi and Bus Mobile Video

Uber Lyft Taxi and Bus Mobile Video 9
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More
More - Hidden Spy

Hidden Spy 9
More - Access Control

Access Control 20
More - Technical Support

Technical Support 2
More - Solutions

Solutions 4
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  2. iMaxCamPro Support

iMaxCamPro Support

iMaxCamPro Support
iMaxCamPro Support | Remote Access Guides | Support Home

iMaxCamPro Quick Links 

 SmartPSS User Manual  HD-CVI/HD-AVS User Manual iMaxCamPro Quick Setup Network Video Recorder User Manual V 5.1.0 Network Video Recorder User Manual V 1.2.0  PoE NVR Quick Connect Guide  iMaxCamPro BRONZE Quick Setup  Intelligent Auto-Tracking Network Speed Dome Quick Start Guide  Bronze Gold Platinum User Manual  iMaxCamPro BRONZE Quick Setup  How to enable remote viewing without Port-Forwarding  How to setup your surveillance kit  Assigning IP Cameras static IP addresses  Basic Guide to Networking  Lens Chart   How To Enable Audio Through HDCVI Cameras in iMaxCamPro NVR's  Hard Drive Disk Calculator with H.265 and 12MP options   Forgotten or Lost Password  User Account Has Been Locked  iMaxCamPro Firmware Update Page  How to update IP Camera Firmware  FAQs : General Topics

iMaxCamPro Remote Access Guides 

 2Wire  Apple Extreme  Belkin  Billion  Dlink  Linksys  NETGEAR  USRobotics  Sitecom  SMC  ZyXEL Contact us directly if your Router is not listed

Note! To Download Software Enter The Following Information:
Username: wec
 Password: WEC1234$

Software Downloads 

 SmartPSS for PC v2.0 - Windows 10 Compatible  SmartPSS for PC v1.16.0 - Windows 10 Compatible  SmartPSS for PC v1.13.0  SmartPSS for PC v1.12.3  SmartPSS for PC v1.11.1  PSS - Professional Surveillance System for PC  PSS - Native Mac Viewer App v1.00 (OSX 10.6 to 10.9)  PSS - Professional Surveillance System for Mac OSX Lion  PSS - Professional Surveillance System for Mac (OS X 10.5)  Smart PSS for Mac v1.0  Smart PSS for Mac v1.10  Smart PSS for Mac v1.11  iMaxCamPro Video Codecs for Windows Media Player (PC)  iMaxCamPro DAV File Player (PC)  iMaxCamPro DAV SmartPlayer v3.35 (OS X)  Download iMaxCam for Android  Download iMaxCam for iOS  IP Config Tool V1.0.7 (PC - Not Compatible with Windows 10)  IP Config Tool V4.03.2 (PC - Windows 10 Compatible)  IP Config Tool V3.0 (OS X)  Hard Drive Disk Calculator with H.265 and 12MP options 

Networking 

 Network Setup Overview  Network Integration (locally)  Web Service Walkthrough (remote access through ie or Mozilla)  How to view cameras (remotely)  Setting up DVR with No-IP DDNS (locally)  Setting Up DDNS [DynDNS.com] (locally)
 Testing DynDNS DDNS  How to Access your iMaxCamPro DVR's through Internet Explorer 8 (remotely)  Using Mozilla Firefox with iMaxCamPro DVR's  How to View cameras via iPhone & iPad  How to View cameras via cell phone Blackberry  How to View cameras via cell phone Android  How to View cameras via cell phone Windows Mobile  How to View cameras via cell phone Symbian  How to Setup Your Surveillance Kit  iMaxCamPro Drive Compatibility List  Video Codec Pack 7.1.0 (Win)  How to Playback Recorded Video (locally)  How to Playback Recorded Video (remotely)  How to do a Digital Zoom on Playbacks (locally)  How to Setup Recording (locally)  How to Default Configurations (locally)  How to Default Configurations (remotely)  How to Set DVR to Never Log Out from Your Current User (locally)  How to setup Motion Detection (locally)  How to setup email notification (remotely)  How to reset your remote control  How to backup video files (locally)  How to setup a PTZ (remotely)  How to Format Hard Drive (locally)  How to Setup Redundancy (locally)  How to Add/Modify User Accounts (locally)  How to Add/Modify User Accounts (remotely)  How to enable audio (locally)  How to Change Channel Names (locally)  How to Setup Alarm Based Recording (locally)  How to access the Log File (locally)  How to access the Log File (remotely)

SmartPSS Client 

 How to setup DDNS using Internet Explorer or PSS Client  How to update Mac Lion to work with PSS (Mac)  Using a DDNS Host through the PSS Client  Using a DDNS Host through the PSS Client (Mac)  How to Playback Recorded Video (Win)  How to Playback Recorded Video (Mac)  Cycling Cameras in the PSS Client  Making a Task in the PSS Client (Win)\  Making a Task in the PSS Client (Mac)  Setting Up a PTZ  Setting Up a PTZ (Mac)  How to Setup a Record Plan (Win)  How to Setup a Record Plan (Mac)  New Connections (Win)  New Connections (Mac)  How to Setup Email Notifcations (Win)  How to Setup Motion Based Recording(Win)  Correcting Windows 7/Vista PSS View


We are Authorized Manufacturer Distributors for many main stream CCTV manufactures. Our support technicians are factory trained with strong emphasis on advanced networking and configurations of NVRs and DVRs from across multiple networks. We offer hourly support plans to help your facilities maintain system stability and optimal configuration settings.

 

In addition to our on-call technical support, we offer a selection of System Implementation Plans to every client.

free-tech-support

Free Technical Support

Complimentary technical support includes:

  • Basic System Implementation (one-time event, 30 minutes max)
  • Break/Fix support under manufacturer warranty
  • Basic camera, network, and NVR/DVR troubleshooting

Out of scope, additional setup, and advanced support is available at $80/ hour.


 Call us at: 888-211-2288

Email: support@worldeyecam.com

Business hours: Monday - Friday, 8:00am-5:00pm PST



    Premium Technical Support Offerings


  • End User Training
  • Available at $80 / hour
  • Must be scheduled in advance
  • View our Training Options

Advanced Training


Support for advanced configuration, out of scope troubleshooting, and other technical issues is available. In some cases “smart hands” may need to be present on-site before Advanced Support can begin. For many support tasks we require access to your high speed internet router/modem.

We require appointment scheduling with a minimum of 24-hour notice for Advanced Support.

Advanced Support can be purchased at $80/ hour.





 Technical Support Scope



Support
Activity		 Free
Support		 Advanced
Support
Basic System Setup - 30 minutes max.
Break/Fix Issues - Including RMA's and DOA
Basic camera, network,
and NVR/DVR troubleshooting
Advanced Support    
Configuration for Remote Access
Mobile App Configuration
Camera / NVR Time Settings
Motion Detection
Setup Recording Schedules
Email/SMS Alert Configuration
Configure VMS/NVR Camera Matrix View
NVR/VMS Muliple User Setup
Archive to NAS
Camera Image Settings Configuration
License Plate Capture - Day/Night
Setup Router/ Modems /4G Hotspots
Third Party Mobile App Configuration
IP Reconfiguration
Cameras without Networks
Advanced Networking
MAC Client Setup
Other Advanced Configurations

System Implementation Plans



Bronze Silver Gold
Pricing: $30
Device		 $60
Device		 $80
Device
Basic Setup
Questions-limited
to 30 Min Max		      
Add Cameras
to NVR Server
/ DVR		  
Enable Continuous
Recording
Camera / NVR
/ DVR Time Settings
IP Assignment **
Device Firmware Update **
Configuration for
Remote Access
(Port Forwarding & DDNS) ***
Mobile App
Configuration for
Single User
Verification that
Cameras are Recording to
NVR / DVR
Wireless Network
Configuration		    
Motion Detection
Configuration		    
Email / SMS Alert
Configuration		    
Configure VMS /
NVR Camera Matrix View		    
NVR / VMS Muliple
User Setup		    
Archive to NAS    
Evaluate Camera
Field of View (FOV)		    
Camera Image
Settings Configuration
(Focus, Exposure, D / N Settings, etc)		    
System Training
Max 1hr.		    
License Plate Capture
Day / Night		    
Setup Router / Modems / 4G Hotspots    
Third Party
Mobile App
Configuration		    
IP Reconfiguration    
Cameras without
Networks
(No internet access available)		    
Advanced Networking    
MAC Client Setup    
Other Advanced Camera
or NVR /
VMS Configuration		    
Multi User and
Advanced User Training		    

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