iMaxCamPro Support

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iMaxCamPro Remote Access Guides

2Wire Apple Extreme Belkin Billion Dlink Linksys NETGEAR USRobotics Sitecom SMC ZyXEL Contact us directly if your Router is not listed

Note! To Download Software Enter The Following Information:
Username: wec
Password: WEC1234$

Software Downloads

SmartPSS for PC v2.0 - Windows 10 Compatible SmartPSS for PC v1.16.0 - Windows 10 Compatible SmartPSS for PC v1.13.0 SmartPSS for PC v1.12.3 SmartPSS for PC v1.11.1 PSS - Professional Surveillance System for PC PSS - Native Mac Viewer App v1.00 (OSX 10.6 to 10.9) PSS - Professional Surveillance System for Mac OSX Lion PSS - Professional Surveillance System for Mac (OS X 10.5) Smart PSS for Mac v1.0 Smart PSS for Mac v1.10 Smart PSS for Mac v1.11 Smart PSS for Mac v2.0 iMaxCamPro Video Codecs for Windows Media Player (PC) iMaxCamPro DAV File Player (PC) iMaxCamPro DAV SmartPlayer v3.35 (OS X) Download iMaxCam for Android Download iMaxCam for iOS IP Config Tool V1.0.7 (PC - Not Compatible with Windows 10) IP Config Tool V4.03.2 (PC - Windows 10 Compatible) IP Config Tool V3.0 (OS X) Hard Drive Disk Calculator with H.265 and 12MP options

Networking

Network Setup Overview Network Integration (locally) Web Service Walkthrough (remote access through ie or Mozilla) How to view cameras (remotely) Setting up DVR with No-IP DDNS (locally) Setting Up DDNS [DynDNS.com] (locally)
Testing DynDNS DDNS How to Access your iMaxCamPro DVR's through Internet Explorer 8 (remotely) Using Mozilla Firefox with iMaxCamPro DVR's How to View cameras via iPhone & iPad How to View cameras via cell phone Blackberry How to View cameras via cell phone Android How to View cameras via cell phone Windows Mobile How to View cameras via cell phone Symbian How to Setup Your Surveillance Kit iMaxCamPro Drive Compatibility List Video Codec Pack 7.1.0 (Win) How to Playback Recorded Video (locally) How to Playback Recorded Video (remotely) How to do a Digital Zoom on Playbacks (locally) How to Setup Recording (locally) How to Default Configurations (locally) How to Default Configurations (remotely) How to Set DVR to Never Log Out from Your Current User (locally) How to setup Motion Detection (locally) How to setup email notification (remotely) How to reset your remote control How to backup video files (locally) How to setup a PTZ (remotely) How to Format Hard Drive (locally) How to Setup Redundancy (locally) How to Add/Modify User Accounts (locally) How to Add/Modify User Accounts (remotely) How to enable audio (locally) How to Change Channel Names (locally) How to Setup Alarm Based Recording (locally) How to access the Log File (locally) How to access the Log File (remotely)

SmartPSS Client

How to setup DDNS using Internet Explorer or PSS Client How to update Mac Lion to work with PSS (Mac) Using a DDNS Host through the PSS Client Using a DDNS Host through the PSS Client (Mac) How to Playback Recorded Video (Win) How to Playback Recorded Video (Mac) Cycling Cameras in the PSS Client Making a Task in the PSS Client (Win)\ Making a Task in the PSS Client (Mac) Setting Up a PTZ Setting Up a PTZ (Mac) How to Setup a Record Plan (Win) How to Setup a Record Plan (Mac) New Connections (Win) New Connections (Mac) How to Setup Email Notifcations (Win) How to Setup Motion Based Recording(Win) Correcting Windows 7/Vista PSS View

We are Authorized Manufacturer Distributors for many main stream CCTV manufactures. Our support technicians are factory trained with strong emphasis on advanced networking and configurations of NVRs and DVRs from across multiple networks. We offer hourly support plans to help your facilities maintain system stability and optimal configuration settings.

In addition to our on-call technical support, we offer a selection of System Implementation Plans to every client.

Free Technical Support

Complimentary technical support includes:

Basic System Implementation (one-time event, 30 minutes max)
Break/Fix support under manufacturer warranty
Basic camera, network, and NVR/DVR troubleshooting

Out of scope, additional setup, and advanced support is available at $80/ hour.

Call us at: 888-211-2288

Email: support@worldeyecam.com

Business hours: Monday - Friday, 8:00am-5:00pm PST

Premium Technical Support Offerings

End User Training
Available at $80 / hour
Must be scheduled in advance
View our Training Options

Advanced Training

Support for advanced configuration, out of scope troubleshooting, and other technical issues is available. In some cases “smart hands” may need to be present on-site before Advanced Support can begin. For many support tasks we require access to your high speed internet router/modem.

We require appointment scheduling with a minimum of 24-hour notice for Advanced Support.

Advanced Support can be purchased at $80/ hour.

Technical Support Scope

Support Activity	Free Support	Advanced Support
Basic System Setup - 30 minutes max.
Break/Fix Issues - Including RMA's and DOA
Basic camera, network, and NVR/DVR troubleshooting
Advanced Support
Configuration for Remote Access
Mobile App Configuration
Camera / NVR Time Settings
Motion Detection
Setup Recording Schedules
Email/SMS Alert Configuration
Configure VMS/NVR Camera Matrix View
NVR/VMS Muliple User Setup
Archive to NAS
Camera Image Settings Configuration
License Plate Capture - Day/Night
Setup Router/ Modems /4G Hotspots
Third Party Mobile App Configuration
IP Reconfiguration
Cameras without Networks
Advanced Networking
MAC Client Setup
Other Advanced Configurations

System Implementation Plans

	Bronze	Silver	Gold
Pricing:	$30 Device	$60 Device	$80 Device
Basic Setup Questions-limited to 30 Min Max
Add Cameras to NVR Server / DVR
Enable Continuous Recording
Camera / NVR / DVR Time Settings
IP Assignment **
Device Firmware Update **
Configuration for Remote Access (Port Forwarding & DDNS) ***
Mobile App Configuration for Single User
Verification that Cameras are Recording to NVR / DVR
Wireless Network Configuration
Motion Detection Configuration
Email / SMS Alert Configuration
Configure VMS / NVR Camera Matrix View
NVR / VMS Muliple User Setup
Archive to NAS
Evaluate Camera Field of View (FOV)
Camera Image Settings Configuration (Focus, Exposure, D / N Settings, etc)
System Training Max 1hr.
License Plate Capture Day / Night
Setup Router / Modems / 4G Hotspots
Third Party Mobile App Configuration
IP Reconfiguration
Cameras without Networks (No internet access available)
Advanced Networking
MAC Client Setup
Other Advanced Camera or NVR / VMS Configuration
Multi User and Advanced User Training

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Camera Systems

Ninja IP Camera Series Kits 21

4 4MP Camera Kits 7

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16 4MP Camera Kits 7

12MP PoE IP Kits 8

4 12MP Camera Kits 2

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24 12MP Camera Kits 2

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4MP HD over Coax BNC Systems 27

4MP 2K 4 CH Camera Systems 3

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4MP 2K 16CH Camera Systems 3

IP Camera System Wizard Builder

UNV Uniview IP Camera Systems 30

UNV Custom System Builder Wizard 12

4ch UNV IP Camera Systems 8

8ch UNV IP Camera Systems 10

16ch UNV IP Camera Systems 13

Cameras

iMaxCamPro IP Cameras 11

12MP 4K IP Cameras 5

8MP 4K IP Cameras 6

IP Bullet Cameras 18

IP Dome Cameras 22

IP Fisheye Cameras 3

IP Box Cameras 4

IP Network Cameras 63

Wireless IP Cameras 1

IP Pan, Tilt, Zoom Cameras 17

Auto Tracking PTZ Cameras 4

Vari-Focal Lenses 8

IP Hidden Cameras 1

iMaxCam Camera Mounts 30

Ninja IP Camera Series 7

12MP & 8MP 4K IP Cameras 14

4MP HD-CVI Cameras 3

HD Analog COAX Cameras 17

UNV Uniview IP Cameras 25

UNV Fisheye 360 Cameras 2

IP Dome Cameras 8

IP Bullet Cameras 8

IP PTZ Pan, Tilt, Zoom Cameras 7

UNV Uniview Camera Mounts 10

Geovision IP Cameras 1

Recorders

iMaxCamPro Recorders 5

IP NVRs Network Recorders 20

4ch NVR Systems 2

8ch NVR Systems 1

16ch NVR Systems 4

24ch NVR Systems 1

32ch NVR Systems 2

64ch NVR Systems 1

128ch NVR Systems 3

256ch NVR Systems 2

4K ULTRA-HD NVRs 14

Coaxial Recorders - CVI TVI AHD Analog 22

Universal DVRs HD over COAX (Analog/IP/HDCVI/TVI/AHD) 14

4 CH HD-Universal DVR's 3

8 CH HD-Universal DVR's 4

16 CH HD-Universal DVR's 6

32 CH HD-Universal DVR's 3

4MP HDCVI XVR Systems 3