Technical Support: Help Section
Why Worldeyecam?
We are Authorized Manufacturer Distributors for many main stream CCTV manufactures. Our support technicians are factory trained with strong emphasis on advanced networking and configurations of NVRs and DVRs from across multiple networks. We offer hourly support plans to help your facilities maintain system stability and optimal configuration settings.
In addition to our on-call technical support, we offer a selection of System Implementation Plans to every client.
Free Technical Support
Complimentary technical support includes:
- Basic System Implementation (one-time event, 30 minutes max)
- Break/Fix support under manufacturer warranty
- Basic camera, network, and NVR/DVR troubleshooting
Call us at: 888-211-2288
Email: support@worldeyecam.com
Business hours: Monday - Friday, 8:00am-5:00pm PST
- End User Training
- Available at $80 / hour
- Must be scheduled in advance
- View our Training Options
Premium Technical Support Offerings
Advanced Training
Support for advanced configuration, out of scope troubleshooting, and other technical issues is available. In some cases “smart hands” may need to be present on-site before Advanced Support can begin. For many support tasks we require access to your high speed internet router/modem.
We require appointment scheduling with a minimum of 24-hour notice for Advanced Support.
Advanced Support can be purchased at $80/ hour.
Technical Support Scope
| Support Activity | Free Support | Advanced Support |
| Basic System Setup - 30 minutes max. | ||
| Break/Fix Issues - Including RMA's and DOA | ||
| Basic camera, network, and NVR/DVR troubleshooting | ||
| Advanced Support | ||
| Configuration for Remote Access | ||
| Mobile App Configuration | ||
| Camera / NVR Time Settings | ||
| Motion Detection | ||
| Setup Recording Schedules | ||
| Email/SMS Alert Configuration | ||
| Configure VMS/NVR Camera Matrix View | ||
| NVR/VMS Muliple User Setup | ||
| Archive to NAS | ||
| Camera Image Settings Configuration | ||
| License Plate Capture - Day/Night | ||
| Setup Router/ Modems /4G Hotspots | ||
| Third Party Mobile App Configuration | ||
| IP Reconfiguration | ||
| Cameras without Networks | ||
| Advanced Networking | ||
| MAC Client Setup | ||
| Other Advanced Configurations |
System Implementation Plans
 | Bronze | Silver | Gold |
| Pricing: | $30 Device | $60 Device | $80 Device |
| Basic Setup Questions-limited to 30 Min Max | |||
| Add Cameras to NVR Server / DVR | |||
| Enable Continuous Recording | |||
| Camera / NVR / DVR Time Settings | |||
| IP Assignment ** | |||
| Device Firmware Update ** | |||
| Configuration for Remote Access (Port Forwarding & DDNS) *** | |||
| Mobile App Configuration for Single User | |||
| Verification that Cameras are Recording to NVR / DVR | |||
| Wireless Network Configuration | |||
| Motion Detection Configuration | |||
| Email / SMS Alert Configuration | |||
| Configure VMS / NVR Camera Matrix View | |||
| NVR / VMS Muliple User Setup | |||
| Archive to NAS | |||
| Evaluate Camera Field of View (FOV) | |||
| Camera Image Settings Configuration (Focus, Exposure, D / N Settings, etc) | |||
| System Training Max 1hr. | |||
| License Plate Capture Day / Night | |||
| Setup Router / Modems / 4G Hotspots | |||
| Third Party Mobile App Configuration | |||
| IP Reconfiguration | |||
| Cameras without Networks (No internet access available) | |||
| Advanced Networking | |||
| MAC Client Setup | |||
| Other Advanced Camera or NVR / VMS Configuration | |||
| Multi User and Advanced User Training |
