Technical Support: Help Section
Why Worldeyecam ?
We are Authorized Manufacturer Distributors for many main stream CCTV manufactures. Our support technicians are factory trained with strong emphasis on advanced networking and configurations of NVRs and DVRs from across multiple networks. We offer hourly support plans to help your facilities maintain system stability and optimal configuration settings.
In addition to our on-call technical support, we offer a selection of System Implementation Plans to every client.
Free Technical Support
Complimentary technical support includes:
Out of scope, additional setup, and advanced support is available at $80/ hour.
Call us at: 888-211-2288
Business hours: Monday - Friday, 8:00am-5:00pm PST
Premium Technical Support Offerings
Support for advanced configuration, out of scope troubleshooting, and other technical issues is available. In some cases “smart hands” may need to be present on-site before Advanced Support can begin. For many support tasks we require access to your high speed internet router/modem.
We require appointment scheduling with a minimum of 24-hour notice for Advanced Support.
Advanced Support can be purchased at $80/ hour.
Technical Support Scope
System Implementation Plans