Technical Support: Help Section


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We are Authorized Manufacturer Distributors for many main stream CCTV manufactures. Our support technicians are factory trained with strong emphasis on advanced networking and configurations of NVRs and DVRs from across multiple networks. We offer hourly support plans to help your facilities maintain system stability and optimal configuration settings.

free-tech-support

Free Technical Support

Complimentary technical support includes:

  • Basic System Implementation (one-time event, 30 minutes max)
  • Break/Fix support under manufacturer warranty
  • Basic camera, network, and NVR/DVR troubleshooting


Out of scope, additional setup, and advanced support is available at $80/ hour.



Call us at: 888-211-2288

Email: support@worldeyecam.com

Business hours: Monday - Friday, 8:00am-5:00pm PST

  • Premium Technical Support Offerings


  • End User Training
  • Available at $80 / hour
  • Must be scheduled in advance
  • View our Training Options

Advanced Training


Support for advanced configuration, out of scope troubleshooting, and other technical issues is available. In some cases “smart hands” may need to be present on-site before Advanced Support can begin. For many support tasks we require access to your high speed internet router/modem.

We require appointment scheduling with a minimum of 24-hour notice for Advanced Support.

Advanced Support can be purchased at $80/ hour.






Technical Support Scope

Support
 Activity
Free
Support
Advanced
Support
Basic System Setup - 30 minutes max.
Break/Fix Issues - Including RMA's and DOA
Basic camera, network,
and NVR/DVR troubleshooting

Advanced Support  
Configuration for Remote Access
Mobile App Configuration
Camera / NVR Time Settings
Motion Detection
Setup Recording Schedules
Email/SMS Alert Configuration
Configure VMS/NVR Camera Matrix View
NVR/VMS Muliple User Setup
Archive to NAS
Camera Image Settings Configuration
License Plate Capture - Day/Night
Setup Router/ Modems /4G Hotspots
Third Party Mobile App Configuration
IP Reconfiguration
Cameras without Networks
Advanced Networking
MAC Client Setup
Other Advanced Configurations

System Implementation Plans

BronzeSilverGold
Pricing:$30
Device
$60
Device
$80
Device
Basic Setup
Questions-limited
to 30 Min Max
   
Add Cameras
to NVR Server
/ DVR
 
Enable Continuous
Recording
Camera / NVR
/ DVR Time Settings
IP Assignment **
Device Firmware Update **
Configuration for
Remote Access
(Port Forwarding & DDNS) ***
Mobile App
Configuration for
Single User
Verification that
Cameras are Recording to
NVR / DVR
Wireless Network
Configuration
  
Motion Detection
Configuration
  
Email / SMS Alert
Configuration
  
Configure VMS /
NVR Camera Matrix View
  
NVR / VMS Muliple
User Setup
  
Archive to NAS  
Evaluate Camera
Field of View (FOV)
  
Camera Image
Settings Configuration
(Focus, Exposure, D / N Settings, etc)
  
System Training
Max 1hr.
  
License Plate Capture
Day / Night
  
Setup Router / Modems / 4G Hotspots  
Third Party
Mobile App
Configuration
  
IP Reconfiguration  
Cameras without
Networks
(No internet access available)
  
Advanced Networking  
MAC Client Setup  
Other Advanced Camera
or NVR /
VMS Configuration
  
Multi User and
Advanced User Training