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GeoVision Troubleshooting Remote View - Offsite Instructions

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Troubleshooting Remote View Offsite using windows command prompt

If you cannot view the cameras from the NVR/DVR Software from a remote location and it will not connect you will want to try a few things to determine what the issue is if you are not onsite at the DVR/NVR.

Section 1 - The Ping Test

  • First you want to “ping” the remote computer to make sure there is communication.
  • Go to “start”
  • Then “run” or “search”
  • You will type “cmd” and press enter or ok
  • In the command prompt
  • type “ping ip-address” and then press enter.

You will get two situations -

  • First Situation you get an ip and or a reply, Great then you need to check the ports in the next section!(Example: Fig 1)

  • Second situation you do not get a reply (Example: Fig 2)

Fig 1

Fig 2

  • This means several things, either the computer is not online so maybe the internet is down.

Call ISP and see if they can reset the modem, or go onsite and power cycle the modems and routers.

  • Or it could be that you are using DDNS Client and the DDNS Client is closed

  • If you are using DDNS Client and the DDNS Client is closed so it’s not running or maybe it expired, in either case you will want to go to the NVR/DVR and go to “start > all programs > DDNS” and click the DDNS Client to open it.
  • If it says error then click register and create a username and password (the username reflects the url example username.dipmap.com) after you register then type in the username and password and click save and it will go to update successful

  • And it could also be that you check marked the box on the DDNS client to say "Use the following IP" and have a local IP address

Just check mark the obtain ip automatically (as for the design of the program is to be a mirror image of a dynamic ip aka changing ip) or make sure the right static public ip is in there. (Look At Fig 3 and Fig 4)

Fig 3
Fig 4

Section 2 - The Telnet Test

  • Second we want to telnet the ports to see if they are forwarded
  • Go to “start”
  • Then “run” or “search”
  • You will type “cmd” and press enter or ok
  • In the command prompt
  • type “telnet ip-address port” and then press enter. (Fig 5)

check 80, 4550, 5550, 5552 (View log), 6550 (Audio), 8866 and 5511 (Mobile Phone). (Note: Technically only 80, 4550, and 5550 need open for viewing on another pc)

Two things can happen at this point

  • The ports are open - (as shown in Fig 6 & 7) Telnet will result in black cmd prompt window or show a new windows with a random charaters
  • The Ports are NOT Open (Fig 8) It will say "could not open connection" that simply means the ports are not open.You will want to forward the ports in the router/modem again

Fig 5

Fig 6

Fig 7

Fig 8

Printable Version