Returns and Warranties

The mission of WorldEyeCam, Inc.is to provide consumers with the most up to date security products at the best prices available on the market today. As security is advancing at such a rapid rate we try to exceed our customers expectations by providing unparallel customers service and technical support. We strive to stay on the forefront of the most up to date products and news in regards to our industry. Our website www.Worldeyecam.com contains a broad spectrum of surveillance products as well as industry information. Our website is updated daily as we make our way through this technological wave of security products. Our goal and focus is to stay on top of the latest innovations in technology and securities and to remain a trusted industry leader for years to come.

WorldEyeCamis a CCTV products distribution and integration company located in Southern California in the heart of Orange County. We operate out of a 14,000 sq.ft warehouse & a separate product demo show room. We proudly offer 1st class technical support for our customers we serve with the complete understanding that it is you, the customer that matters to every successful business. If you haven't already learned the hard way, you will understand that it takes more than just a website and the ability to sell a product - anyone can sell a product! But, it takes commitment to offerDEPENDABLE AND CONSISTENTtechnical support & customer SERVICE AFTER THE SALE. We stand behind our products 100% and we are in it for the long haul & to keep you, the customer happy.

Why Buy From The Worldeyecam Security Store. 30 Day Money Back Guarantee Latest Product Version Guarantee Fast Accurate Same Day Shipping Friendly customer service.

We are committed to providing our customers with "Complete Purchasing Experience Satisfaction" This means quality customer service from pre-purchase support, easy secure encrypted ordering, fast UPS shipping , comprehensive after sales tech-support by certified professionals and hassle free returns.

Shipping Information
FREE UPS Ground Shipping Continental US addresses on all orders over $500.00 All in stock items are usually shipped Same Day (*not including weekends and holidays). For any Order for Bulk Cables that weigh over 75 lbs will be charged extra. Orders placed before 3 pm PST, or 2 pm for Expedited orders (Next Business Day Air or 2nd Business Day Air) can usually be shipped the same day. Orders placed by internet or by phone receive the same priority handling.

Security Guaranteed 
We use SSL (Secure Sockets Layer) encryption technology to ensure a secure end-to-end link We will never share your personal information, including your email address, with anyone or any company for any reason (except as required by law.)

This site uses the latest encryption technology to ensure that every transaction is a safe one. All transactions are processed over the Secure Socket Layer (SSL).Ordering from Worldeyecam online is very Safe and Secure. From the moment you enter our Shopping Basket or click on Checkout, you are on a secure server, We use what is called SSL (secure socket layer) technology. We use the highest bit encryption with SSL at 128 bits. Your credit cards are encrypted when they are transmitted to us and are stored in a secure environment.

EZ - Hassle FREE - Returns
WorldEyeCam provides a 15-30-day money back guarantee on all products and services purchased, except special order items and all international orders. If for any reason you are not satisfied with your purchase, simply notify us by using this form here: Submit RMA Form *Click Here* and we will immediately issue a Return Material Authorization Number. No restocking fee is charged if the items are returned in perfect condition. If items are returned damaged or used in any way they may be refused or a restocking fee of up to 25% may be imposed. Any shipping charges accrued from Worldeyecam are none refundable unless the return is due to our error. The following terms must be met by you.

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  • Cutting or removing any cables from purchased equipment such as DVR units or cameras voids all manufacture warranties.
   
  • Custom built systems may not be returned or cancelled once built, items within the malfunctioning unit will be replaced or repaired.
   
  • Hidden Camera RMAs will also not be accepted unless the item is defective. Hidden Cameras can only be returned for repair/replacement.
  • Special Ordered Products may only be returned for replacement on defective items.
  • RMAs for Special Ordered Products, Hidden Camera, Covert Surveillance or any items that fall under this category will also not be accepted unless the item is defective.
   
  • All International orders are FINAL
   
  • Return the merchandise to us within 30 days of your original receipt of the order.
   
  • You MUST send us your RMA: Submit RMA Form *Click Here*
    
  • The products must be returned in new, resalable condition. Cameras that have been mounted are not considered in new, resalable condition.
    
  • Carefully repackage and double-box the merchandise and clearly mark the RMA on the outside package.
    
  • You must include all packaging materials.
    
  • Packaging materials must not be torn or damaged.
    
  • All manuals and warranty registration cards must be unmarked.
    
  • We recommend items be shipped with a tracking number.
    
  • Any programming MUST be reset back to factory default.
    
  • You must pay any return shipping expense.
    
  • Free shipping offer not available for order changes and/or modifications after shipment.
    
  • Free shipping offer not available for returns or exchanges of equipment.
    
  • Shipping costs are estimated and subject to change at any time. Certain items do not qualify for free shipping. If item does not meet free shipping requirements Worldeyecam can update your order with shipping cost or cancel the order entirely whichever the consumer chooses.
    
  • Upon receipt of the returned merchandise in good order in accordance with the above and within 30 days of original delivery, we will issue credit to your charge account. You may elect to receive store credit towards another purchase or to simply receive a refund.
   

Warranty
For 12 months after merchandise is received, all products will be repaired free of charge. If reasonable repairs are not feasible or acceptable, Worldeyecam, Inc. may elect to furnish a replacement or make a full refund.Batteries and Transformers are not warranted.To obtain warranty service. There are no deductibles or hidden fees, just send us your RMA:Submit RMA Form *Click Here*for return authorization number (RMA), then return product, shipping cost prepaid, to RMA Department. WorldEyeCam, Inc.

Display the RMA number prominently on the outside of the box to avoid delays to your repair.

Products showing abuse, misuse, alteration, painting or lightning strikes may not be repaired or replaced under warranty. Opening a PC-based DVR/NVR system for any reason will void its warranty. Hidden Cameras will also not be accepted unless the item is defective. Hidden Cameras can only be returned for repair/replacement.

Purchaser acknowledges that signals transmitted over telephone lines, wire, airwaves, Internet, VoIP, or other modes of communication pass through communication networks wholly beyond the control of WorldEyeCam and are not maintained by WorldEyeCam. WorldEyeCam shall not be liable for any damage or loss sustained by purchaser/consumer as a result of equipment failure, or for interruption of service due to electric failure, strikes, walk-outs, war, acts of God, or other causes.

In the event that a product requires repair after one year from receipt of order, Worldeyecam, Inc. will assist in having items repaired by manufacturer or suitable repair facility if possible. Customer will be charged for cost of repair and handling.

Privacy Policy
 WorldEyeCam, INC iMaxCam fully respects your privacy, and shall spare no effort to protect your personal information. Generally, you will not be required to provide any personal information for using WorldEyeCam, INC’s APP iMaxCam. For specific purposes, in case you provide your name, gender, category and number of credentials, date of birth, country, E-mail address, telephone number, contact address, postal code, services or information desired and other similar personal information that are required for registration or reading E-information by voluntarily filling in forms, you will be deemed having understood and accepted the use of your personal information and agreed that WorldEyeCam, INC iMaxCam uses your personal information for the specific purposes. Meanwhile, in order to operate and improve technology and service of WorldEyeCam, INC iMaxCam, WorldEyeCam, INC iMaxCam may collect, use and provide your non- privacy information to any third party, which is helpful for WorldEyeCam, INC iMaxCam to provide you with a better user experience and service quality. WorldEyeCam, INC iMaxCam will not sell your personal information at any time under any circumstance. Your personal information will only be used within a limited scope of your specific authorization or to the extent permitted by law. However, WorldEyeCam, INC iMaxCam may provide certain portion of your personal information to law executive organizations and government authorities as so requested. WorldEyeCam, INC iMaxCam might disclose certain portion of your personal information within a strictly limited scope of recipients when WorldEyeCam, INC iMaxCam reasonably thinks it is necessary for protecting WorldEyeCam, INC iMaxCam, its customers or the public. You shall have foreseen and agreed to the occurrence of such events when you provide your personal information.

Contact
If you have any further questions about our return or company policies, pleasecontact us using any of the following methods

For Detailed Privacy Policy Click Here