Career Opportunities

Worldeyecam, a fast growing security supply company located in Lake Forest, CA is currently looking for high-energy, motivated and meticulous people. The ideal candidates must be team players, dedicated, detail oriented, and thrive in a fast-paced and high volume working environment. Our main business is selling and supporting video surveillance equipment along with security microphones, DVR/NVR Recording systems, cables/connectors, access control systems, etc. The environment is fun and casual, and most of the employees have been in the security industry and have their own video security camera systems at their own homes, so read on and come join the fun!

If you believe you have what it takes, and want to love what you do, then we encourage you to search through our current open positions below. If you find a position you feel that you think would be the perfect fit, we encourage you to apply.

Please include the job title of the position for which you are applying.

You may choose to send your resume via 2 ways:

• Email: Please send your resume, cover letter, and salary requirements to resumes@worldeyecam.com
• Fax: Please send your resume, cover letter, and salary requirements to 949-305-9977

Techical Support Sales Agent

Job Description

Salary: $16.00 - to $19.00 /hour + OT + Bonus

We are a leading and growing E-commerce Video Security and Surveillance company that markets and sells CCTV and IP Security Camera Systems. Our customers are Large corporations all the way to small business owners and entrepreneurs.

We offer the environment and freedom of a start-up with the stability of a profitable and growing company. We take pride in creating an exciting, challenging and rewarding work environment that allows our employees to flourish. We believe in hard work and a fun atmosphere. We encourage employee exploration and curiosity in different functions of the business, with management that works diligently to tailor job functions specific to each of our professional's core strengths. Our most successful employees are team players, excited to learn and enthusiastic about maintaining the Positive-Energy-Based-Culture in the place they work.

THE JOB:

Tech Support and Sales Agent in Lake Forest , CA. This office supports staff, managers, and customers. This position is available immediately. The ideal candidate must work well in a team environment, as well as individually and will work directly with the Company CEO. 

DUTIES AND RESPONSIBILITIES

• Learn and gain a strong understanding of company products
• Responsible for receiving any returns delivered to the warehouse
• Unpack and troubleshoot returned products
• Process returns, exchanges, repairs in a timely manner
• Follow procedures to troubleshoot returned products and document all details found
• Transferring knowledge to both clients and team members
• Provide technical assistance via phone or email
• Use computer software to provide remote assistance (AnyDesk)
• Document and research all inquires or problems
• Test equipment and software
• Develop and accomplish a lead generation plan and meet or exceed monthly/annual targets
• Identify decision makers among the targeted leads in order to start the sales process
• Analyze, maintain, and expand the database of prospects
• Outbound and inbound account management
• Coordinate with internal resources to ensure that customer commitments are met
• Capture accurate and complete information in Customer Relationship Management system (CRM)
• Enter quotes into company’s internal system
• Review orders for errors and provide corrections
• Respond to customer inquiries and assist with issues in their orders
• Review inventory numbers daily and provide input on moving older inventory
• Other projects as assigned

Qualifications & Skills:

• Background OR some experience with video surveillance / CCTV cameras

• Knowledge of IT Networking a plus
• Excellent written and verbal communication skills

• Proficient with computers

• Able to multitask in a fast pace environment

• Strong organizational and followup skills

• Take initiative and work proficiently to meet deadlines with little or no supervision

Upon completion of any interviews, the applicant will need to complete a background check, sign a confidentiality agreement and take an Excel comprehension test.

Benefits:
• 401K contribution after one-year full-time service
• Vacation & Sick Time

***Serious candidates only. Please include a short paragraph on why you would be the perfect fit in your reply as well as a copy of your resume. You will be contacted directly if considered for the position.
Principals only. Recruiters, please don't contact this job poster.

You may choose to send your resume via 2 ways:

• Email: Please send your resume, cover letter, and salary requirements to resumes@worldeyecam.com
• Fax: Please send your resume, cover letter, and salary requirements to 949-305-9977