2018 Security Products 1062

Career Opportunities


Worldeyecam, a fast growing security supply company located in Lake Forest, CA is currently looking for high-energy, motivated and meticulous people. The ideal candidates must be team players, dedicated, detail oriented, and thrive in a fast-paced and high volume working environment. Our main business is selling and supporting video surveillance equipment along with security microphones, DVR/NVR Recording systems, cables/connectors, access control systems, etc. The environment is fun and casual, and most of the employees have been in the security industry and have their own video security camera systems at their own homes, so read on and come join the fun!

If you believe you have what it takes, and want to love what you do, then we encourage you to search through our current open positions below. If you find a position you feel that you think would be the perfect fit, we encourage you to apply.

Please include the job title of the position for which you are applying.

You may choose to send your resume via 2 ways:

  • Email: Please send your resume, cover letter, and salary requirements to resumes@worldeyecam.com
  • Fax: Please send your resume, cover letter, and salary requirements to 949-305-9977

Technical Customer Service Representative

Job Description

Salary: $14.00 - to %17.00/hour + OT + Bonus

Technical Customer Service Agent

We are a leading and growing E-commerce Video Security and Surveillance company that markets and sells CCTV and IP Security Camera Systems. Our customers are Large corporations all the way to small business owners and entrepreneurs.

We offer the environment and freedom of a start-up with the stability of a profitable and growing company. We take pride in creating an exciting, challenging and rewarding work environment that allows our employees to flourish. We believe in hard work and a fun atmosphere. We encourage employee exploration and curiosity in different functions of the business, with management that works diligently to tailor job functions specific to each of our professional's core strengths. Our most successful employees are team players, excited to learn and enthusiastic about maintaining the Positive-Energy-Based-Culture in the place they work.

THE JOB:

We are looking for a computer savvy, technically inclined, smart, energetic, hard-working individual to pro-actively answer day-to-day calls, communicate through website live chat, and respond to emails in our customer service, sales, and technical support channels. The individual should be willing and ready to work in multiple functions and departments to learn, develop and grow within our start-up style business culture. Our company is expanding and professional growth within the organization is available.

DUTIES AND RESPONSIBILITIES:

- Educate customers over the phone and in person about our products and determine product-based solutions to their needs.
- Communicate with customers via phone, live chat, and email support channels.
- Taking customer calls in order to help place orders, respond to customer inquiries, and offer solutions to fit their needs.
- Respond to customer emails by using appropriate and professional language.
- Work effectively with vendors and shipping companies to communicate order tracking information.
- Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
- Assist walk-in customers who visit our office for will call orders or showroom visits.
- Engage customers through social media channels such as Facebook, Instagram, T-Shirt Forums, etc.
- Other duties as assigned.

QUALIFICATIONS:

- 1-year call center or previous retail sales/customer service experience preferred
- Ability to type 45 wpm or higher.
- Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person, by phone and chat.
- Professional in appearance, attitude, and actions.
- Must have analytical thinking skills and detail oriented personality.
- Google Docs, Google Sheets, Google Drive, and Gmail experience.
- Experience working with Magento or XCART a plus but not required
- Must be at least 21 years of age.
- Able to work a full-time schedule during normal business hours: 8:00 AM - 5:00 PM 

BENEFITS: After 90 Days

- Hourly Base Pay/ Salary
- Casual Work Environment
- 401K
- Medical 
- Vacation, Sick Leave, and Paid Holidays

***Serious candidates only. Please include a short paragraph on why you would be the perfect fit in your reply as well as a copy of your resume. You will be contacted directly if considered for the position.
Principals only. Recruiters, please don't contact this job poster.


You may choose to send your resume via 2 ways:

  • Email: Please send your resume, cover letter, and salary requirements to resumes@worldeyecam.com
  • Fax: Please send your resume, cover letter, and salary requirements to 949-305-9977

           


   

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