AS1010 Unable to Send Logs to ASManager - 20230724


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Issue:

AS1010 is unable to send logs to ASManager, however, other features still work and the door can still be opened.


Solution:

Please follow the instructions below.


1. Press *34700# to check the memory status on AS1010.

2. If it shows 65536 for the stored logs, please proceed to the next step.

If it shows any other numbers, please contact GeoVision Tecnical Support (support@geovision.com.tw) via email for further assistance.

AS1010.jpg

AS1010.jpg (14.74 KiB) Viewed 122 times

3. Restore the AS1010 to factory default.

Reset AS1010.png


Reset AS1010.png (75.12 KiB) Viewed 122 times

4. If the problem persists, please contact our sales team and submit RMA request for the unit in question.


Reference:
[ VVS – 202306278005 ] Access Control_AS1010 Unable to Send Access Logs to ASManager