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Support


Support

Why Worldeyecam ?

 


 

We are Authorized Manufacturer Distributors for many main stream CCTV manufactures. Our support technicians are factory trained with strong emphasis on advanced networking and configurations of NVRs and DVRs from across multiple networks. We offer hourly support plans to help your facilities maintain system stability and optimal configuration settings.

 

In addition to our on-call technical support, we offer a selection of System Implementation Plans to every client needs.

free-tech-support

Free Technical Support

Complimentary technical support includes:

  • Basic System Implementation (one-time event, 30 minutes max)
  • Break/Fix support under manufacturer warranty
  • Basic camera, network, and NVR/DVR troubleshooting

 

Out of scope, additional setup, and advanced support is available at $80/ hour.

 

 

 

 Call us at: 888-211-2288

Email: support@worldeyecam.com

Business hours: Monday - Friday, 8:00am-5:00pm PST

 

 

Create a
Technical Support Case
 

Premium Technical Support Offerings


  • End User Training
  • Available at $80 / hour
  • Must be scheduled in advance
  • View our Training Options

Advanced Training

 

Support for advanced configuration, out of scope troubleshooting, and other technical issues is available. In some cases “smart hands” may need to be present on-site before Advanced Support can begin. For many support tasks we require access to your high speed internet router/modem.

We require appointment scheduling with a minimum of 24-hour notice for Advanced Support.

Advanced Support can be purchased at $80/ hour.

 

 


 

 

 

 

 Technical Support Scope

Request A Call
 
Support
Activity
Free
Support
Advanced
Support
Basic System Setup - 30 minutes max.    
Break/Fix Issues - Including RMA's and DOA    
Basic camera, network,
and NVR/DVR troubleshooting
   
Advanced Support    
Configuration for Remote Access    
Mobile App Configuration    
Camera / NVR Time Settings    
Motion Detection    
Setup Recording Schedules    
Email/SMS Alert Configuration    
Configure VMS/NVR Camera Matrix View    
NVR/VMS Muliple User Setup    
Archive to NAS    
Camera Image Settings Configuration    
License Plate Capture - Day/Night    
Setup Router/ Modems /4G Hotspots    
Third Party Mobile App Configuration    
IP Reconfiguration    
Cameras without Networks    
Advanced Networking    
MAC Client Setup    
Other Advanced Configurations    

 

 

System Implementation Plans

Contact
Technical Support
 
Bronze Silver Gold
Pricing: $30
Device
$60
Device
$80
Device
Basic Setup
Questions-limited
to 30 Min Max
     
Add Cameras
to NVR Server
/ DVR
     
Enable Continuous
Recording
     
Camera / NVR
/ DVR Time Settings
     
IP Assignment **      
Device Firmware Update **      
Configuration for
Remote Access
(Port Forwarding & DDNS) ***
     
Mobile App
Configuration for
Single User
     
Verification that
Cameras are Recording to
NVR / DVR
     
Wireless Network
Configuration
     
Motion Detection
Configuration
     
Email / SMS Alert
Configuration
     
Configure VMS /
NVR Camera Matrix View
     
NVR / VMS Muliple
User Setup
     
Archive to NAS      
Evaluate Camera
Field of View (FOV)
     
Camera Image
Settings Configuration
(Focus, Exposure, D / N Settings, etc)
     
System Training
Max 1hr.
     
License Plate Capture
Day / Night
     
Setup Router / Modems / 4G Hotspots      
Third Party
Mobile App
Configuration
     
IP Reconfiguration      
Cameras without
Networks
(No internet access available)
     
Advanced Networking      
MAC Client Setup      
Other Advanced Camera
or NVR /
VMS Configuration
     
Multi User and
Advanced User Training