Technical Support


Technical Support

Why Worldeyecam ?



We are Authorized Manufacturer Distributors for many main stream CCTV manufactures. Our support technicians are factory trained with strong emphasis on advanced networking and configurations of NVRs and DVRs from across multiple networks. We offer hourly support plans to help your facilities maintain system stability and optimal configuration settings.

 

In addition to our on-call technical support, we offer a selection of System Implementation Plans to every client.

free-tech-support

Free Technical Support

Complimentary technical support includes:

  • Basic System Implementation (one-time event, 30 minutes max)
  • Break/Fix support under manufacturer warranty
  • Basic camera, network, and NVR/DVR troubleshooting

Out of scope, additional setup, and advanced support is available at $80/ hour.


 Call us at: 888-211-2288

Email: support@worldeyecam.com

Business hours: Monday - Friday, 8:00am-5:00pm PST

    Premium Technical Support Offerings


  • End User Training
  • Available at $80 / hour
  • Must be scheduled in advance
  • View our Training Options

Advanced Training


Support for advanced configuration, out of scope troubleshooting, and other technical issues is available. In some cases “smart hands” may need to be present on-site before Advanced Support can begin. For many support tasks we require access to your high speed internet router/modem.

We require appointment scheduling with a minimum of 24-hour notice for Advanced Support.

Advanced Support can be purchased at $80/ hour.






 Technical Support Scope

Support
Activity
Free
Support
Advanced
Support
Basic System Setup - 30 minutes max.
Break/Fix Issues - Including RMA's and DOA
Basic camera, network,
and NVR/DVR troubleshooting
Advanced Support    
Configuration for Remote Access
Mobile App Configuration
Camera / NVR Time Settings
Motion Detection
Setup Recording Schedules
Email/SMS Alert Configuration
Configure VMS/NVR Camera Matrix View
NVR/VMS Muliple User Setup
Archive to NAS
Camera Image Settings Configuration
License Plate Capture - Day/Night
Setup Router/ Modems /4G Hotspots
Third Party Mobile App Configuration
IP Reconfiguration
Cameras without Networks
Advanced Networking
MAC Client Setup
Other Advanced Configurations

System Implementation Plans

Bronze Silver Gold
Pricing: $30
Device
$60
Device
$80
Device
Basic Setup
Questions-limited
to 30 Min Max
     
Add Cameras
to NVR Server
/ DVR
 
Enable Continuous
Recording
Camera / NVR
/ DVR Time Settings
IP Assignment **
Device Firmware Update **
Configuration for
Remote Access
(Port Forwarding & DDNS) ***
Mobile App
Configuration for
Single User
Verification that
Cameras are Recording to
NVR / DVR
Wireless Network
Configuration
   
Motion Detection
Configuration
   
Email / SMS Alert
Configuration
   
Configure VMS /
NVR Camera Matrix View
   
NVR / VMS Muliple
User Setup
   
Archive to NAS    
Evaluate Camera
Field of View (FOV)
   
Camera Image
Settings Configuration
(Focus, Exposure, D / N Settings, etc)
   
System Training
Max 1hr.
   
License Plate Capture
Day / Night
   
Setup Router / Modems / 4G Hotspots    
Third Party
Mobile App
Configuration
   
IP Reconfiguration    
Cameras without
Networks
(No internet access available)
   
Advanced Networking    
MAC Client Setup    
Other Advanced Camera
or NVR /
VMS Configuration
   
Multi User and
Advanced User Training
   
30 Minutes Technical Support for equipment Not purchased from Worldeyecam
Quick View
Product #: 32191
$45.00

Free UPS Shipping

1 Hour Technical Support Advance Configuration
Quick View
Product #: 32192
$80.00

Free UPS Shipping

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