1 Hour Technical Support Advance Configuration
1 Hour of Technical Support for equipment not purchased from Worldeyecam.
- Shipping info
We deliver worldwide
- Payment methods
- Return Policy
We accept returns
- Customer Reviews
Check out our customer Reviews
Why Worldeyecam ?
We are Authorized Manufacturer Distributors for many main stream CCTV manufactures. Our support technicians are factory trained with strong emphasis on advanced networking and configurations of NVRs and DVRs from across multiple networks. We offer hourly support plans to help your facilities maintain system stability and optimal configuration settings.
In addition to our on-call technical support, we offer a selection of System Implementation Plans to every client.
Free Technical Support
Complimentary technical support includes:
- Basic System Implementation (one-time event, 30 minutes max)
- Break/Fix support under manufacturer warranty
- Basic camera, network, and NVR/DVR troubleshooting
Out of scope, additional setup, and advanced support is available at $80/ hour.
Call us at: 888-211-2288
Email: support@worldeyecam.com
Business hours: Monday - Friday, 8:00am-5:00pm PST
Premium Technical Support Offerings
- End User Training
- Available at $80 / hour
- Must be scheduled in advance
- View our Training Options
Advanced Training
Support for advanced configuration, out of scope troubleshooting, and other technical issues is available. In some cases “smart hands” may need to be present on-site before Advanced Support can begin. For many support tasks we require access to your high speed internet router/modem.
We require appointment scheduling with a minimum of 24-hour notice for Advanced Support.
Advanced Support can be purchased at $80/ hour.
Technical Support Scope
| Support Activity | Free Support | Advanced Support |
| Basic System Setup - 30 minutes max. | ||
| Break/Fix Issues - Including RMA's and DOA | ||
| Basic camera, network, and NVR/DVR troubleshooting | ||
| Advanced Support | ||
| Configuration for Remote Access | ||
| Mobile App Configuration | ||
| Camera / NVR Time Settings | ||
| Motion Detection | ||
| Setup Recording Schedules | ||
| Email/SMS Alert Configuration | ||
| Configure VMS/NVR Camera Matrix View | ||
| NVR/VMS Muliple User Setup | ||
| Archive to NAS | ||
| Camera Image Settings Configuration | ||
| License Plate Capture - Day/Night | ||
| Setup Router/ Modems /4G Hotspots | ||
| Third Party Mobile App Configuration | ||
| IP Reconfiguration | ||
| Cameras without Networks | ||
| Advanced Networking | ||
| MAC Client Setup | ||
| Other Advanced Configurations |
System Implementation Plans
 | Bronze | Silver | Gold |
| Pricing: | $30 Device | $60 Device | $80 Device |
| Basic Setup Questions-limited to 30 Min Max | |||
| Add Cameras to NVR Server / DVR | |||
| Enable Continuous Recording | |||
| Camera / NVR / DVR Time Settings | |||
| IP Assignment ** | |||
| Device Firmware Update ** | |||
| Configuration for Remote Access (Port Forwarding & DDNS) *** | |||
| Mobile App Configuration for Single User | |||
| Verification that Cameras are Recording to NVR / DVR | |||
| Wireless Network Configuration | |||
| Motion Detection Configuration | |||
| Email / SMS Alert Configuration | |||
| Configure VMS / NVR Camera Matrix View | |||
| NVR / VMS Muliple User Setup | |||
| Archive to NAS | |||
| Evaluate Camera Field of View (FOV) | |||
| Camera Image Settings Configuration (Focus, Exposure, D / N Settings, etc) | |||
| System Training Max 1hr. | |||
| License Plate Capture Day / Night | |||
| Setup Router / Modems / 4G Hotspots | |||
| Third Party Mobile App Configuration | |||
| IP Reconfiguration | |||
| Cameras without Networks (No internet access available) | |||
| Advanced Networking | |||
| MAC Client Setup | |||
| Other Advanced Camera or NVR / VMS Configuration | |||
| Multi User and Advanced User Training |
The mission of WorldEyeCam, Inc.is to provide consumers with the most up to date security products at the best prices available on the market today. As security is advancing at such a rapid rate we try to exceed our customers expectations by providing unparallel customers service and technical support. We strive to stay on the forefront of the most up to date products and news in regards to our industry. Our website www.Worldeyecam.com contains a broad spectrum of surveillance products as well as industry information. Our website is updated daily as we make our way through this technological wave of security products. Our goal and focus is to stay on top of the latest innovations in technology and securities and to remain a trusted industry leader for years to come.
WorldEyeCamis a CCTV products distribution and integration company located in Southern California in the heart of Orange County. We operate out of a 14,000 sq.ft warehouse & a separate product demo show room. We proudly offer 1st class technical support for our customers we serve with the complete understanding that it is you, the customer that matters to every successful business. If you haven't already learned the hard way, you will understand that it takes more than just a website and the ability to sell a product - anyone can sell a product! But, it takes commitment to offerDEPENDABLE AND CONSISTENT technical support & customer SERVICE AFTER THE SALE. We stand behind our products 100% and we are in it for the long haul & to keep you, the customer happy.
Why Buy From The Worldeyecam Security Store. 30 Day Money Back Guarantee Latest Product Version Guarantee Fast Accurate Same Day Shipping Friendly customer service.
We are committed to providing our customers with "Complete Purchasing Experience Satisfaction" This means quality customer service from pre-purchase support, easy secure encrypted ordering, fast UPS shipping , comprehensive after sales tech-support by certified professionals and hassle free returns.
Shipping Information
FREE UPS Ground Shipping Continental US addresses on all orders over $1000.00 All in stock items are usually shipped Same Day (*not including weekends and holidays). For any Order for Bulk Cables that weigh over 75 lbs will be charged extra. Orders placed before 3 pm PST, or 2 pm for Expedited orders (Next Business Day Air or 2nd Business Day Air) can usually be shipped the same day. Orders placed by internet or by phone receive the same priority handling.
Why Buy From The Worldeyecam Security Store. 30 Day Money Back Guarantee Latest Product Version Guarantee Fast Accurate Same Day Shipping Friendly customer service.
We are committed to providing our customers with "Complete Purchasing Experience Satisfaction" This means quality customer service from pre-purchase support, easy secure encrypted ordering, fast UPS shipping , comprehensive after sales tech-support by certified professionals and hassle free returns.
Shipping Information
FREE UPS Ground Shipping Continental US addresses on all orders over $1000.00 All in stock items are usually shipped Same Day (*not including weekends and holidays). For any Order for Bulk Cables that weigh over 75 lbs will be charged extra. Orders placed before 3 pm PST, or 2 pm for Expedited orders (Next Business Day Air or 2nd Business Day Air) can usually be shipped the same day. Orders placed by internet or by phone receive the same priority handling.
Security Guaranteed
We use SSL (Secure Sockets Layer) encryption technology to ensure a secure end-to-end link We will never share your personal information, including your email address, with anyone or any company for any reason (except as required by law.)
This site uses the latest encryption technology to ensure that every transaction is a safe one. All transactions are processed over the Secure Socket Layer (SSL).Ordering from Worldeyecam online is very Safe and Secure. From the moment you enter our Shopping Basket or click on Checkout, you are on a secure server, We use what is called SSL (secure socket layer) technology. We use the highest bit encryption with SSL at 128 bits. Your credit cards are encrypted when they are transmitted to us and are stored in a secure environment.
