Worldeyecam support dept were very good about getting back with me, getting technical info from the designers, and digging up info from their resources there. I took this event as an opportunity to set up the remote viewing capabilities. This Intellpix DVR is the most amazing video server I have ever seen. Without any software on your pc you can easily pull up any previous footage, and even right click and record locally to your machine right off the interface. I don't know how it does this without a software app installed. I have 5 different models of dvrs in 10 different locations. Most of them are cheaper dvrs that generally do a great job, but I can see from this exactly why this one is worth the money. It has hundreds of small features, and they all actually work as they should. Most dvrs do the basics well, but when you get into the other features that only the most technically inclined users would find, it seems like they didnt spend much time or resources getting them right. For instance, while playing back a file, i can pull just any small amount of time, even a few seconds, and save it to email it, or load just that few seconds onto a jump drive, or disc. None of the other 4 brands that I work with do anything as well as this one does. I've been buying and using these for 8yrs now, and until this one nothing could do what the computer based cards could do, but this is much better than even the high end geovision cards. Thanks again for all your technical support knowledge.