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Full Screen Option Disappeared

Full screen option disappeared (cannot choose toggle full screen)

They may have somehow turned off the DirectDraw Overlay setting under System Configure.

If it is this, to resolve do the following
1) Setup --> System Configure
2) Make sure that Enable DirectDraw Overlay is ticked.
3) Restart Multicam software

Note: Only separated VGA card can support DirectDraw Overlay and there is no such feature with onboard VGA